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Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter lobogc

    (@lobogc)

    I am happy to say that your solutions worked! Deleting the lost password end point (leaving the field BLANK) solved the problem, for some strange reason. Thanks so much!

    Thread Starter lobogc

    (@lobogc)

    No, you have not understood me correctly. This is the fourth time I explain this:

    • PROBLEM IS NOT THEME-RELATED. Problem persists even when OceanWP is disabled, and WordPress default theme (ie, twenty twenty-two) is restored. I guess WooCommerce does work correctly with WordPress default theme. Right? I undertand Storefront theme is not required to run WooCommerce, right? So why are you insisting on this?
    • PROBLEM IS NOT CACHE-RELATED. Problem persists even when LiteSpeed is disabled both at WordPress-level and at server level (not only “purged” as you suggest). I have also deactivated any other caching system, both server-side (CDN) and client-side (different browsers on incognito mode). Problem does not dissapear.

    So please, if you don’t have a clue about how to help, just say it instead of jumping around the problem and making me repeat the same information four times. Is there anything ELSE I can do to solve the problem, apart from a conflict test, upgrading everything, disabling cache and reverting to default theme?

    Thanks.

    Thread Starter lobogc

    (@lobogc)

    Thanks for your quick answer, but it has left me more confused than before.

    The address indeed features “/tickets” at the end, but that is not an arbitrary add-on, but the actual address of the site. We have a corporate site at bearcarnival.com, and the online shop at bearcarnival.com/tickets. They are two completely separate installs and websites. Is it compulsory for WooCommerce to be installed at the root folder of a domain? Isn’t WooCommerce able to run on a folder without lost passwords being unrecoverable? If that’s the case, it is a crazy bug WooCommerce team should address.

    Regarding the “outdated” theme, I updated it before the recent conflict test as I said in my original message just days ago. Anyway I have just updated it again, with the same result as expected. OceanWP is a WooCommerce optimized theme (that’s why I chose it), and it runs in thousands of WC-powered sites. I don’t undestand your suggestion of me redesigning my whole site around WooCommerce’s Storefront theme. I would do this gladly if I had the smallest hint that the problem is theme-related. But the problem does not dissapear even with WordPress default theme, as I have informed before.

    Thread Starter lobogc

    (@lobogc)

    Hello. Yes, I have run a thorough conflict test as explained in my original message. This included a barebone website with only WP, WC and the default theme, with every server-side cache service disabled.

    WooCommerce has indeed been upgraded from 7.3 to 7.4 in the time this thread has been open. Anyway I have just upgraded to WC 7.4 and it the problem persists.

    I am attaching the new system report.

    WordPress Environment
    
    WordPress address (URL): https://bearcarnival.com/tickets
    Site address (URL): https://bearcarnival.com/tickets
    WC Version: 7.4.0
    REST API Version: ? 7.4.0
    WC Blocks Version: ? 9.6.2
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 4 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en
    External object cache: – Server Environment Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30000
    PHP Max Input Vars: 10000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.38-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database WC Database Version: 7.4.0
    WC Database Prefix: wp_
    Total Database Size: 132.89MB
    Database Data Size: 114.62MB
    Database Index Size: 18.27MB
    wp_woocommerce_sessions: Data: 0.17MB + Index: 0.01MB + Engine MyISAM
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    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5) Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #2634 - /shop/
    Cart: #2635 - /cart/
    Checkout: #2636 - /checkout/
    My account: #2637 - /my-account/
    Terms and conditions: #2840 - /faq/ Theme Name: OceanWP
    Version: 3.4.1 (update to version 3.4.2 is available)
    Author URL: https://oceanwp.org/about-oceanwp/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php Admin Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
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    navigation
    new-product-management-experience
    onboarding
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    remote-inbox-notifications
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    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
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    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page Disabled Features: minified-js
    product-variation-management
    settings Daily Cron: ? Next scheduled: 2023-02-25 21:54:56 +00:00
    Options: ?
    Notes: 91
    Onboarding: completed Action Scheduler Complete: 2,210
    Oldest: 2023-01-25 12:10:55 +0000
    Newest: 2023-02-25 10:54:01 +0000 Failed: 33
    Oldest: 2020-01-25 23:14:00 +0000
    Newest: 2023-02-25 10:53:20 +0000 Pending: 1
    Oldest: 2023-02-26 08:39:36 +0000
    Newest: 2023-02-26 08:39:36 +0000 Status report information Generated at: 2023-02-25 11:06:59 +00:00
    `
    Thread Starter lobogc

    (@lobogc)

    Sure. Sorry for not having done this before.

    STATUS REPORT

    WordPress Environment
    
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    Site address (URL): https://bearcarnival.com/tickets
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    Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
    Easy WP SMTP: by Easy WP SMTP team – 1.5.3 Settings API Enabled: ?
    Force SSL: ?
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5) Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #2634 - /shop/
    Cart: #2635 - /cart/
    Checkout: #2636 - /checkout/
    My account: #2637 - /my-account/
    Terms and conditions: #2840 - /faq/ Theme Name: OceanWP
    Version: 3.4.1 (update to version 3.4.2 is available)
    Author URL: https://oceanwp.org/about-oceanwp/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php Admin Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page Disabled Features: minified-js
    new-product-management-experience
    settings Daily Cron: ? Next scheduled: 2023-02-22 21:54:56 +00:00
    Options: ?
    Notes: 91
    Onboarding: completed Action Scheduler Complete: 2,099
    Oldest: 2023-01-22 22:44:43 +0000
    Newest: 2023-02-22 12:52:34 +0000 Failed: 32
    Oldest: 2020-01-25 23:14:00 +0000
    Newest: 2023-02-21 18:43:49 +0000 Pending: 1
    Oldest: 2023-02-23 07:18:07 +0000
    Newest: 2023-02-23 07:18:07 +0000 Status report information Generated at: 2023-02-22 13:47:13 +00:00
    `

    FATAL ERROR LOGS. I only see one, from yesterday, so probably not related to this issue.

    023-02-21T18:43:49+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on bool in /home/bearcarn/public_html/tickets/wp-content/plugins/woocommerce/src/Admin/API/Reports/Controller.php:203
    Stack trace:

    0 /home/bearcarn/public_html/tickets/wp-content/plugins/woocommerce/src/Admin/API/Reports/Orders/Controller.php(88): Automattic\WooCommerce\Admin\API\Reports\Controller->get_order_number(13181)

    1 /home/bearcarn/public_html/tickets/wp-content/plugins/woocommerce/src/Admin/ReportCSVExporter.php(259): Automattic\WooCommerce\Admin\API\Reports\Orders\Controller->get_items(Object(WP_REST_Request))

    2 /home/bearcarn/public_html/tickets/wp-content/plugins/woocommerce/includes/export/abstract-wc-csv-batch-exporter.php(117): Automattic\WooCommerce\Admin\ReportCSVExporter->prepare_data_to_export()

    3 /home/bearcarn/public_html/tickets/wp-content/plugins/woocommerce/src/Admin/ReportExporter.php(123): WC_CSV_Batch_Exporter->generate_file()

    4 [internal function]: Automattic\WooCommerce\Admin\ReportExporter::export_report(10, ‘16770049866673’ in /home/bearcarn/public_html/tickets/wp-content/plugins/woocommerce/src/Admin/API/Reports/Controller.php on line 203

    Thread Starter lobogc

    (@lobogc)

    Hello and sorry for the late reply. Your e-mail did not get to my main inbox. Could you please reopen this case?

    You can easily replicate the problem I reported by registering at the website. Please get to:

    https://bearcarnival.com/tickets/my-account/

    Once registered, please try to get your lost password from the lost password page:

    https://bearcarnival.com/tickets/my-account/lost-password/

    You will receive an e-mail with a link that will take you again to the lost password request page, not to the new password setting page as expected.

    Thanks.

    Thread Starter lobogc

    (@lobogc)

    Sorry, this topic is solved. I deactivated and re-activated the plugin and the URL field finally appeared

    Thread Starter lobogc

    (@lobogc)

    Thanks. I have also noticed that only the first product of an order is exported. Will this be sorted out in next versions too?

    I just wanted to notify that I have found a similar problem, both with the old and the just-updated versions (just minutes ago). Maxmind thinks Spain is “ZZ” in your plugin (though country is correctly reported at their website), and your plugin warns that I will be locked out if I log off and try to log in again. I can send a screenshot if requested. I am using WP with no active cache plugin, latest versions of everything. Hope this helps.

    • This reply was modified 6 years, 10 months ago by lobogc.
    Thread Starter lobogc

    (@lobogc)

    AMP-optimized but similar or same appearance, and of course only PUBLISHED pages, not all draft pages!

    Thread Starter lobogc

    (@lobogc)

    Done as requested, and problem is solved. Thanks!

    Same issue here. Tried everything, including clearing cache.

    Thread Starter lobogc

    (@lobogc)

    Thanks for your interest. X Theme is one of the most popular WP themes around (https://www.theme.co) . I tried with the last version of WP and upir plug-in at the moment of my post (2 months ago), but I haven’t tried again in all this time.

Viewing 13 replies - 1 through 13 (of 13 total)