lizkarkoski

Howdy –

Which site are you working on? Please share the URL here so we can have a closer look.

A couple quick things to rule out are to enable the related posts on a test site using a default WordPress theme, like Twenty Twenty. The other thing to do is to turn off all of our plugins so you can see if they are causing the interference.

Hi –

Do the images from the sports site act differently if you use a default WordPress theme like Twenty Twenty? I would also disable all your other plugins so you can rule those out as being interference.

It’s possible that their themes aren’t compatible with the latest update of Jetpack. I assume you have installed the most recent version of Jetpack? I would reach out to Genesis and ask if they know about the problem.

I believe you’re referring to the social media accounts that are connected to the site. Could you send a screen shot of what you’re looking at for clarification? That can be linked with https://snipboard.io/ We can also check the site for any connection errors if you provide the URL.

Hi –

I’m confused if you’re referring to the like button on your blog or a Facebook button. Can you send a link to that documentation that’s mentioned in the first sentence of your post?

Generally speaking, likes indicate a popular post which is more favorable to Reader and your SEO.

Hi there – They need to clear their browser cache and try again. The browser has their email stored on the site as being subscribed even though they are not. Please ask them to do that and then see if it makes any difference.

Hi –

I did see another report of a similar issue with using excerpts. Which post did you have this issue on?

There aren’t any connection errors with your site. Here’s my suggestion. Disconnect and Reconnect the Jetpack plugin.

If that doesn’t make a difference, go ahead and turn off your other plugins leaving only Jetpack activated. This is going to let you know if something else is running interference.

It sounds like the problem reported here: https://github.com/Automattic/jetpack/issues/16718

Please give that a look.

@musa_jutt Please open up your own, new thread, and then we can proceed to help. We will need to know which site you’re working on as well.

Thanks for the update, @hfigarella. Be safe and stay well.

Hi Bruno –

A screen shot would be great. It can be linked here with a third party program like https://snipboard.io/

Bugs are filed on Github, and I am happy to assist with that. In order to proceed further and take an in depth look at the site’s connection we need to know the URL of the affected site. I’ve re read this thread a few times and I don’t see it listed. I’m sorry if I overlooked it, please share the affected site URL with us here.

Which browsers and version numbers have you tried? It seems to be working for both @fresatomica and myself. When I view a test post and I’m not signed in to my account (incognito window) and click on the leave a comment box, I am then prompted to fill in my name, email, and website.

Have you tried clearing the browser cache or viewing from an incognito view already?

Which version numbers of those browsers and Android? We will try to replicate the behavior on our end. Have you tried a different browser, like Firefox? And are there any browser extensions enabled in your Chrome setup? Thanks!

What search text are you using to try and find the post?

For example, this is searching the Title of the post: https://wordpress.com/read/search?q=50-blog-post-ideas-for-lifestyle-bloggers