Liz Gannes

Andrew, I believe your ticket was handled by me earlier and later Jessica was communicating with you over this issue. A reply has been sent to you and we await your response to this matter via the ticket you have open with us.

Hi Steve, All our basic features are absolutely free to use and there is no hidden cost. You can achieve optimal signup process with the free plan as well. You will only need to upgrade for advance customization features. you can find more about our free plan on our homepage and compare it with paid plan to find out which exact features are you missing out on under the free plan.

If you do not have the double optin enabled in the Integrate step of the MailMunch form then this means that no confirmation email will be sent to subscriber from MailChimp and the subscriber will be directly added to your MailChimp list. If you are experiencing otherwise please create a support ticket so that we are able to look up your account and identify the issue.

Hi Ollie, I am glad you were able to identify the solution for this problem. The form fields needs to be mapped with list fields for this very reason in the Integrate step.

Hi, Can you please create a support ticket with us? We will need to access your account to resolve this issue. If you have already created a ticket please let me know the ticket number assigned to your request and I will have it sorted immediately.

Hi, for this you will need to integrate our forms with an Email Marketing Service. Automated integration partners list is available on our webpage or withing the Integrate step.

Once you have integrated our forms with an EMS your subscribers will be synced with your list on the EMS and any campaign you have set there for the new subscribers will be triggered.

Hi, I believe your query has been handled through the support ticket you created. If that is not the case please create a support ticket with us, we will be able to resolve this issue more quickly and efficiently through that process.

Donna, You are most welcome. Please let me know if you require any further assistance.

Hi, This is not possible as for now. However we are working on adding this feature and should have it available soon. I will keep you posted on the development for this and let you know as soon as it is available.

Hi Tom, I replied to the support tickets you had open with us. If you are not satisfied with the reply and want to explore further please let me know through the ticket and I would gladly provide you with more information on this matter.

Hi Donna, Monthly payments cannot be adjusted against the annual plan if you decide to opt for that in the later stages. Annual plan amount will be charged in full from the point you decide to switch to annual plan

There are no users policy like WordPress has, so the access to MailMunch account is only with the account holder. If you desire to give access to your MailMunch account to other users as well, you can simply share your MailMunch credentials with them. If you are using your personal credentials with the account we can change it to a common email address like [email protected]

You can switch themes for an existing form and no changes will be made to the cookies status or other wise. You cannot however change the form type, for that you will have to create a new form. for instance, you cannot change an existing popover form to a sidebar widget.

Please let me know if you require any further assistance.

With Double optin enabled there can be a difference in subscribers listed on MailMunch and MailChimp. MailMunch will record all subscribers generated through MailMunch forms however they will only be added to your MailChimp list after they have confirmed the Email address.

You can access your contact logs listed under Emails tab on “https://app.mailmunch.co/sites” If there is not error generated and success message for sync process appears then it means they have not confirmed their email address (if they do not appear in your MailChimp list)

Hi Roger, Can you please create support ticket for this? Accessing your forms through the support ticket will be more efficient and allow us to resolve your issue more effectively.

Hi, You can also set up display rules in the Behavior step to control on which pages your form show on. Or this can be done with the shortcode provided in the Publish step.

Hi, you can do so by setting up a Display Rule of Do Not show on. this can be done in the Behavior step for the form.