littlebizzy

I do agree most reviewers are fine, but why not seek improvement?

They’re also mostly nameless and don’t have a reputation that they want to protect.

Exactly correct — despite being a free product released to the community, slanderous reviews and other trash talking still affect our company reputation, even (especially?) when coming from whiny anonymous online handles, if only because it confuses less-techy users from a clear understanding of the plugin (or theme) functionality.

This leaves us with 6 options:

1. Ignore the slander/extortion/trash (would not be my choice)
2. Ask WP.org to remove slander/extortion/trash (pointless, as they refuse)
3. Suggest realistic improvements that would decrease the posting of meritless reviews and encourage constructive criticism (pointless, as it will be readily shot down by WP.org mods)
4. Track down the trash talkers and deal with it directly
5. Acquire fake positive reviews
6. Fill up the WP Admin screen with annoying notices asking for reviews

The path of logic here is simple — for being so desirous of feedback as you say, you’d think at some point WP.org would realize why plugin authors so often pursue #5 so much, and it is because #2 and #3 are so understood by the community to be true, unfortunately.

Since I don’t believe in fake reviews, this leaves us to #4 (or #6). If you think it’s stupid or “bad for our image” you’re simply mistaken, as we’ve done this successfully for many years, on and off WP.org. The end result is less slander, and more users thinking twice before they slander for no reason. In turn, more users are then interested in checking out our products.

===> moderate / verb: to make or become less extreme, intense, rigorous, or violent.

The fact is that the WP.org is a bit stuck in its ways. Instead of “moderating” plugin reviews — making them less extreme — the reviews system functions more like an unpredictable, inconsistent stream of extremity. Whether we as a plugin author are even allowed to reply to a review is currently dependent on which WP.org moderator is awake at the moment and “agrees” or “disagrees” with our reply.

Where are the rules and SOPs here? It’s mostly either vague 5-star reviews being fed by WP Admin notices, or ridiculous 1-star slander.

Does either sound very helpful to anyone?

• This reply was modified 7 years ago by littlebizzy.
• This reply was modified 7 years ago by littlebizzy.
• This reply was modified 7 years ago by Steven Stern (sterndata).
• This reply was modified 7 years ago by Steven Stern (sterndata).

If the fragments are still there, then you need to clear your caches. Rather than trashing our free plugin for your own mistake, consider posting in the support forums and ask us for help and our team is happy to assist you.

This is why there is a readme and FAQ.

Thank you kindly! Glad to know it fixed your Facebook sharing issues.

Thank you kindly —

If you are looking to remove more than default strings, please take a look at using the defined constant in wp-config.php

define('REMOVE_QUERY_STRING_ARGS', 'v,ver,version,my-arg,other-arg');

Cheers!

@macmanx Much appreciated.

If current and prospective users see something like this, they’ll likely find an alternative.

Disagree here, since our installs are growing exponentially. I personally don’t care about losing users like Corey — I wish they never found us in the first place, we’ve tens of thousands of happy users already.

I think WP.org makes the mistake of treating users like customers. If they want to come on here and trash talk without merit, their posts should either be deleted or us authors should be able to “treat the witness as hostile”…

Don’t cut off the nose to spite the face

In the meanwhile, we’ll be publicly posting this experiences to our website, since your team believes so strongly in censorship:

[redacted by moderator]

• This reply was modified 7 years ago by James Huff.
• This reply was modified 7 years ago by James Huff.

@clorith Huh? Why is a user allowed to slander me, but I’m not allowed to respond? Either delete all the posts, or allow my posts to be published.

My post does not “mix external services” — Corey’s does.

“Plugin is free and works perfectly but I’m going to extort the author into removing a one-time recommendation for other free plugins”

Pathetic, Corey. It’s no surprise your hosting biz shut down:

[redacted by moderator]

• This reply was modified 7 years, 1 month ago by James Huff.
• This reply was modified 7 years ago by James Huff.

Much appreciated. Cheers ??

You probably just needed to clear your caches. Our plugin doesn’t use the same database fields as others, so if you deleted your physical robots.txt and cleared your caches that should solve your issue.

Please leave us a positive review if the plugin works for you —

Clearing all your caches is the only thing needed if you have already disabled the plugin, as cart fragments are part of WooCommerce.

You can also check under WooCommerce > Products > Display

Re-enable:

— AJAX add to cart on archive pages

Disable:

— Redirect to cart page

As per plugin description, please try on PHP 7.0 and MySQL 5.7

You’ll need to provide a lot more information:

— server environment
— PHP version, etc
— other plugins installed

We’ve not seen any issues so far, so disabling all your other plugins is a good start to see if this was caused by another plugin ~

Do you have any minify/cache sorts of plugins enabled?

Perhaps try to disable some plugins, esp if like that, and try again.

What theme are you using? Has it been customized?

We’ve already gotten Facebook to ban one of your fake handles that you used to leave additional 1-star reviews on our Facebook page (below):

[Image moderated]

We will continue to defend ourselves from the fraud and blackmail that you are for some foolish reason bringing against us.

Pretty stupid way to start out your web design business, bud.

• This reply was modified 7 years, 2 months ago by Andrew Nevins.