lionschris

It’s very strange but the form is working properly again this morning….

All I can think is an issue at webhost maybe?

Hi,

Thanks for getting back to me.

Yeah I want the “Team/Club Name” to change to an empty value or maybe a value of “N/A” if “Team Not Listed” is ticked. So ultimately if “Team Not Listed” is ticked the entrant is not e-mailed a value from “Team/Club Name” and one is not stored in the submission.

I have also noticed a problem with the input field used for “Custom Team Name” the value typed in it is not being saved or sent.
I have tried deleting the field and adding it again but the problem is still there.

I have uploaded a zip file here

It contains the exported form, an example submission exported and an example received e-mail.

Thanks for any further help that you can provide.

• This reply was modified 5 years ago by lionschris.

Hi Adam,

Thanks for the update.

I can confirm that disabling the smart payment button does resolve the issue.

It may be worth mentioning to the developers that I get the following warning now with the button disabled.

PayPal Checkout with new Smart Payment Buttons? gives your customers the power to pay the way they want without leaving your site.

The existing buttons will be deprecated and removed in future releases. Upgrade to Smart Payment Buttons in the PayPal Checkout settings.

So it looks like disabling the smart button will not be an option in the future and may leave people stuck that are unable to change themes like I have.

Regards,

Chris

Hi Adam,

Thanks for the update.

Glad to know it’s on the “to do list”, it will be a very useful feature.

I will give the API method a glance but may just do it manually once for the moment and clone the form when I need to use that field again (until the new feature is available)

Thanks again for your help.

Hi Dimitris,

Thanks for getting back to me.

I have e-mailed the requested details.

Hi,

I’ve done some more testing and it seems that it is a combination of the Woo PayPal Checkout plugin and the Storefront theme that breaks Forminator. If I disable the paypal plugin or change the theme it works just not with both of them together.

This is fine for me as I am happy to change the theme to restore functionality but there may still be people out there that have to use both of those items together.

Hi the versions we are using are listed below.

Wordpress – 5.2.3–en_GB
WooCommerece – 3.7.0
Woo PayPal Checkout – 1.6.17
Forminator – 1.9.1

There are no updates pending on the site.

I have just tried removing the PayPal field on the form and the rest of the form started working as expected, when added back the form broke again.

So it seems to be a conflict on the PayPal side of things.

Hi,

Thanks for getting back to me.

I have exported the form as requested and you can download it from the following link.

https://send.sporedrive.co.uk/download.php?id=3&token=W5yiRf3N891B41xklz9KkUF0CsCJmMdh

I have setup a test/staging site where this problem also exists.
https://staging.merseaislandlionsclub.com/wpshop/2020-standard-online-race-entry/
I can arrange access to the site should you need it?

Thanks

Hi,

Thanks for getting back to me so quickly.

I did as you suggested and disabled all plugins re-enabling one at a time.

The plugin that seems to be braking the form is WooCommerce PayPal Checkout Gateway

Which is surprising, I would have thought that with how popular WooCommerce is that someone else would have come across this before…

Any further help with getting both to coincide happily will be most appreciated.

Thanks.