lionel.a11n

Hi @vensocialmedia,

As a first thing to try, can you check the configuration of your caching plugins? This section of the documentation explains that certain caching settings can block some pixel events from running.

Next, please disconnect and reconnect the plugin then test again.

If that doesn’t help, some additional information may help us troubleshoot effectively.

• Can you identify which of the warnings given on this page is the one you saw in your Pixel Helper? – https://developers.facebook.com/docs/facebook-pixel/support/pixel-helper
• Next, can you navigate to WP Admin → WooCommerce → Status → Logs and tell us if there are any fatal or critical errors relating to the Facebook extension?
• It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce → Status from your dashboard. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment. If you can’t provide that, at least let us know your Facebook for WooCommerce version number.

We look forward to hearing back from you!

• This reply was modified 3 years, 10 months ago by lionel.a11n.
• This reply was modified 3 years, 10 months ago by lionel.a11n.

Hi Cheryl,

The three woocommerce_ sizes are the official documented image sizes for WooCommerce, and each have a different size in default WooCommerce. The shop_ sizes may have been additionally added by a theme or a plugin. Since I can only speculate on how they are used on your site, I can’t tell you if they are necessary to keep or regenerate for your site.

However, we do have a handy developer doc regarding the default image sizes! Click here to check it out.

From that page:

• woocommerce_single shows the full product image, as uploaded, so is always uncropped by default. It defaults to 600px width.
• woocommerce_gallery_thumbnail is always square cropped and defaults to 100×100 pixels. This is used for navigating images in the gallery.
• woocommerce_thumbnail defaults to 300px width, square cropped so the product grids look neat. The aspect ratio for cropping can be customized by the store owner.

I hope that helps, let us know if you need any further clarification!

(Looks like colleague above beat me to answering your question, I’ll leave my response here with those default sizes for your convenience.)

• This reply was modified 3 years, 10 months ago by lionel.a11n.
• This reply was modified 3 years, 10 months ago by lionel.a11n. Reason: Accidentally double-responded

Hi there,

Interesting question! So Facebook for WooCommerce requires a product be both physical (not ‘virtual’), and ‘in stock’ in WooCommerce in order to sync to your Facebook Catalog. Additionally, make sure your products have a price and are publicly published.

Here is the documentation on syncing products: https://docs.woocommerce.com/document/facebook-for-woocommerce/#product-sync-settings

If those conditions are true, the product should sync regardless of your payment gateway or additional buttons on your site. However, if the plugin which supplies the Shopify ‘Buy Now’ button interferes with any of the above settings (such as forcing products to appear ‘out of stock’), it may be interfering with product syncing.

Can you check that your products are set up correctly as mentioned above? If the problem persists, you can try disabling the Shopify plugin you are using to see if that makes any difference. If not, let us know so we can continue troubleshooting.

Looking forward to hearing how that goes!

Hi @judysar01,

Thanks for getting in touch! This is a resolved thread, could you kindly please create a new post for your issue? You can click here to create a new topic. Include as many details as possible to help with troubleshooting.

Thanks!

Hello @mto2c,

To get you started in troubleshooting, could you check the following:

• Is the pricing issue affecting any of your non-composite products? This might point to a broader syncing issue. One thing to try removing and re-syncing the affected product(s) to your Facebook catalog to see if that resolves the issue. Here is where you can do that: https://d.pr/i/7intpT
• Does your composite product contains any virtual components? Facebook does not support virtual products, so that may cause an error/inaccuracy.
• Is the price mismatch equal to the end of a range of costs for your product, such as the minimum or maximum cost? If so, that may be the best way the plugin is able to represent your item with a single price.

Let me know if any of the above helps resolve or explain the discrepancy. If not, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hello again @metuza,

Thank you for your question, one of our developers was able to reproduce your issue and has already proposed a fix for review.

As this plugin is open source, you can view the issue and the associated fix on the official Facebook for WooCommerce GitHub page here:
https://github.com/woocommerce/facebook-for-woocommerce/issues/1943

If you can provide any additional screenshots or further information about your specific error, it will be helpful for us to ensure that your issue matches the one we’ve found.

Thanks again for asking about this weird behavior and being part of the open source community!

I’m so happy to hear that worked for you, and that the debit/credit option actually does work (albeit slowly).

If you have any further questions, feel free to reply here if they are about this issue, or start a new support thread.

Thanks for your patience, and have a great day!

Hello @ArcticFritid,

I’m checking in with our team to get you information on whether that is normal behavior for the plugin. If it turns out to be a possible error, we can troubleshoot from there.

We will update you once we have more information. If you have any further details to share, please add them in a reply.

Thanks for your patience, and have a great day!

Hi @mkrei,

To remove the ‘Pay Later’ button, there is a setting to ‘Hide funding methods’ in the plugin settings page which may be what you are looking for. To hide the ‘Pay Later’ button, you’ll need to select ‘PayPal Credit’ in the list of methods:

Link to image: https://d.pr/i/EI2gca

As for the debit/credit card not working on only the cart page, that may be due to a theme or plugin conflict. If you are trying to only hide that button on the Single Product page but leave it enabled on the Cart page, that unfortunately is not a default option in the plugin.

If you want to do it with CSS it is a bit tricky since the buttons are in iframes which are populated directly by PayPal. You can however use the id of the single-product wrapper for the PayPal buttons and the :nth-child() CSS pseudo-class to hide the appropriate wrapper, like so:

#woo_pp_ec_button_product .paypal-buttons:nth-child(2) {
    display:none;
}

This CSS is provided as an example to help you, but you will likely have to adjust it or use it as a template for your own customization to meet your needs. Note you’ll have to adjust it if the plugin’s HTML is updated or if you add other funding methods that change the position of the buttons.

Hopefully that helps, let us know if there’s any more we can help with!

• This reply was modified 3 years, 10 months ago by lionel.a11n.
• This reply was modified 3 years, 10 months ago by lionel.a11n.

The plugin does let you connect your WooCommerce products to your Facebook catalog. I’m not sure why that page doesn’t mention WooCommerce at the moment, but from the official documentation:

Sync your WooCommerce catalog to Facebook to let customers browse your products from your Facebook Page shop and create product-based ads.

Since it is free to use, I encourage you to give it a try to see if it meets your needs. If you need further help while you’re configuring it, you can check out the above documentation or post again on this forum – we are always working to improve the plugin.

I hope that helps, and if you have more specific questions about the plugin not answered in the documentation please let us know!

Hi @dema7,

Thanks for getting in touch with us!

Since your whole catalog is synced properly, it sounds like your products are generally configured correctly to sync. Here are a few things to try right away:

• Were categories properly set? Double check that your products are in the correct categories. If not, assign the categories and retry the manual ‘Sync products’ button in Marketing → Facebook → Product sync.
• Does creating fresh catalogs / resetting the connection help? Sometimes starting from a clean slate can resolve issues. Consider creating new Facebook catalogs for your sets, reconnecting the Facebook plugin, and retrying the sync to see if the products start syncing correctly.
• Are any logs generated? Check for logs in WooCommerce → Status → Logs, and from there select the most recent ‘facebook’ log from the dropdown and click ‘View’. If you do not see any logs generated, please check ‘Enable debug mode’ in Marketing → Facebook → Connection, retry the product sync, and check the logs again. Make sure no information you don’t want shared is in the logs, and then you can share the logs with us via a tool like pastebin.

Please let us know what you find so we can continue to help you troubleshoot – or what fixed the issue if it is resolved!

Hi @jacoblf,

Thanks for that step-by-step process, I was able to reproduce the issue and have filed a report with our developers so the problem can get fixed in future versions.

The bug’s progress can be viewed publicly at: https://github.com/Automattic/woocommerce-services/issues/2417

Thanks again, we appreciate you highlighting the issue and sharing that workaround.

• This reply was modified 3 years, 11 months ago by lionel.a11n.
• This reply was modified 3 years, 11 months ago by lionel.a11n.

Hi @gregsun,

I’m a little confused by your response. Could you clarify if you were able to remove the Facebook for WooCommerce plugin?

Hopefully those steps worked to solve the issue! If you have a follow-up issue trying to get the plugin to work after re-installing, I suggest opening a new issue with the specific error or issue you encounter.

Do let us know if we can help further with uninstalling the plugin. Thank you!

Hello @gregsun,

If you’ve deleted all the items from options.php and are still not able to uninstall the plugin from your site’s /wp-admin area, the next step is to try removing the plugin files directly via FTP. The plugin folder will be located in your WordPress directory:
/wp-content/plugins/facebook-for-woocommerce

If you cannot access the folder to delete it, you may need to contact your host directly for help either fixing permissions for the plugins folder or removing the plugin on your behalf.

You can find advanced steps for removing a plugin via FTP here:

https://kinsta.com/blog/uninstall-wordpress-plugin/#uninstall-wordpress-plugin-ftp

I hope those steps help, and let us know if you have any further trouble!

Hello again,

Thanks for your patience! Our developers say that the plugin loads various scripts on the front end for key Facebook features such as pixel event tracking and messenger functionality. They aren’t aware of any performance issues or unnecessary impact with these scripts and how they are loaded.

As for asynchronous loading specifically, where practical scripts are loaded with the async attribute (e.g. identity.js, fbevents.js), which can be verified by looking at your page code or the source code for the plugin.

To help with optimization, we recommend using Chrome Dev Tools and other standard tools and methods of optimizing your site.

I hope that helps, and please let us know if that is the information you were looking for!