lindaschneider

Well, it took all day, but I can now upload docx files. @samimhakim87 gave me the idea. I called GoDaddy and thankfully I got Phil, a customer service guy who really knows his stuff.

I told him about the notion of a security update and he zeroed right in on it.

First he said I was running an old version of php (php5.3) and should be running php5.6.

Then he said it’s possible that the latest security update was causing a snag with the docx files.

But rather than fixing each of these problems separately, at Phil’s suggestion I opted to update my hosting account from the old Linux to the new cPanel. That change also updated the php. Phil held my hand every step of the way.

Everything works perfectly now.

I can’t say if the php update alone would have been sufficient, without the new hosting account. But if you’re having the docx upload problem, you could try updating your php first. If that doesn’t work, then it may really be a security update issue, and you may have to change hosting accounts.

This is for GoDaddy only.

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By the way, I did figure out how to upload docx files manually:

Create a new directory (call it something like MyDocs) in the root folder to hold your documents. Upload them to that directory, and whenever you post a link, change is file name.

Use your ftp client to place your files in the “mydocs” folder.

Your download links will look like this:

“https://www.yoursite.com/mydocs/filename.extension”

I have the same exact problem. Driving me nuts! Spent over 4 hours on phone with GoDaddy. No one I spoke to seems to know anything about this issue. They say it’s a problem with a virus or with WordPress.

Question: Would switching to GoDaddy cPanel make any difference? Still Linux. Still shared.

Would switching to anything help?

Would screaming at GoDaddy to fix this make any difference? ??