Thanks for the reply. I activated the logs as soon as I started noticing the issues. I have logs for numerous days. Unfortunately, the order the remains pending does not show up in the log. The one before it is there and the one after. How does the plug-in work with someone fails to complete the order? For example, if they get to the payment page and close the browser? Is the order still created? I’m wondering if that’s what is happening?
