LearnEd Studio

Hello Zubair,

After activating the webhook, there have been no mishaps like this. Must have been a webhook failure issue.

Order Notes: https://snipboard.io/cnemv8.jpg

To further enquire, we want to keep the webhook active programatically. We were thinking we will write a cron job every night to forcefully call the webhook URL. Will this affect actual orders and functioning in any way? Is there a better way to handle webhook failures? Turning them on manually leaves much room for human error.

Thanks!

Hi Team,

We faced this issue for one more order, where it even got Settled at RZP but it showed Customer Cancelled the Order on our webapp portal.

We use the “1 Razorpay: Signup for FREE PG” plugin by Team RazorPay to integrate.

Attaching Logs and Order Notes screenshots as requested.

WC System Reports

https://gist.github.com/les-dev/de40f79a26c4fa3a205bf80b5467ad11

One of the RZP WooCommerce Logs

https://gist.github.com/les-dev/08849d89335affa304acc88c276f5585

Order Notes

One thing to note is that RazorPay’s Webhook had been disabled at the time these orders dropped. Just in case it helps with your debugging.

Thanks!

• This reply was modified 2 months ago by LearnEd Studio.

Since we don’t have a corresponding development instance of this website, it will have to be done on the live site, which will disrupt the site for the visitors.

We need to plan out a good time for this, when visitors are typically low as per Analytics.

Our support staff handling this thread will be on leave for the New Years, in fact till 8th of Jan.

Request you to please keep this ticket open despite no active responses from us; we shall check this once work resumes.

Thanks!

We are using the Owly theme (with a child theme activated). Attaching a screenshot of the plugins on the site so that you get an idea which are active or not, need updates etc.

View post on imgur.com

Hi Team,

We have added multiple social icons in floating interface. Can you please help us on how we could add our custom links for each added social icon?

eg. We select facebook, instagram, etc. We want to add custom link for facebook and instagram seperately.

@louiseh86
In case you have the Gutenberg plugin enable, please check if disabling that helps.

In case you have the Gutenberg plugin enable, please check if disabling that helps.

Hello WPLife team,

Please do let us know if there are any recovery steps that you can think of for the lost images.

Regards,
LESdev team

Hi,

Yes we did hit the Update Plugin Settings button, sorry to have missed out specifically mentioning that.

Thanks.

Hi,

We normally do the backup weekly, but this time did not have the backup of the photos as we thought it will be a smooth update. After facing a problem with one site, we treaded slower and successfully did the updates for the other sites.

Question still remains if there is a way for us to get back the older photos as they were uploaded using the older version of the plugin? Photos data would be stored somewhere presumably and we can pick that or import using some backend utility that you might have. Please let us know if any help is possible from your end on this.

Thanks.