Aurélien Leftick

Update: This issue has been resolved in the latest version of WooCommerce Shipping & Tax 1.25.3.

Hi @ibrianhuang,

You’re right it should be refundable.

This a known issue. It is an unintended effect of a recent enhancement we made in the previous update. This bug has been prioritized by the team and should soon be fixed.

In the meantime, could you submit a ticket with to support team with the tracking number of the shipment? They will be able to initiate the refund request on your behalf.

Sorry for the inconvenience and thanks for reporting the issue.

Happy shipping,
Aurélien

Hi there

Thanks for reporting this issue. We can confirm this is a bug and yesterday it was reprioritized as critical and we’ll be addressing it as soon as possible in our next patch release.

Sorry for the inconvenience.

Aurélien

Hi there,

No worries, you can reprint your label when necessary.

On your order page, you will find the “Shipment Tracking” panel; by default, it is on the left sidebar. The select the three ellipsis menu associated with the label and click on “Reprint shipping label”.

You can see a visual reference here.

I hope that helps.

Hi Michael

With USPS, shipping a tube is like shipping a package; use length x height x width. You can find guides for measuring packages from USPS.

A few tips:
– You can get free tube packages from USPS if you ship Priority Mail or Express. The package is also pre-populated in WooCommerce Shipping.
– This reference from USPS might be helpful to see what services are compatible with tubes.

Hi there,

It sounds like you bought First-Class Mail postage for an envelope. This is the USPS service typically used to send letters and doesn’t include tracking. These labels also use a different format, here is an example.

There are more details on this topic under the “Tracking” section of the WooCommerce Services documentation.

An option would be to request a refund the label you printed and buy a new label with an increased height of the package to something over 3/4 inch. It would be a little more expensive but would include tracking.

Hope this helps!