leelalee

Hi @wpmudev-support8 ,

I unfortunately still require assistance. Apologies for the break in communication.

I now discovered, that further to what I raised (with Mailchimp fields mapped not sticking):

The ‘source’ field imported into MailChimp is the name of a test integration API (which I am no longer using, as it was for testing). The ‘live’ API name, which is accurately recorded in the Forminator submission in Wirdoress therefore gets somehow corrupted to an old API name and recorded as such within MailChimp. Does this also point towards a Cache issue?

I will try and investigate your hosting-directed recommended steps (which I am not yet familiar with).

Many thanks

Hi @wpmudevsupport11

Many thanks for your quick response.

I have now updated all plugins. The issue persists.

I recorded the issue for you of the field ‘Position’ not sticking in the MailChimp integration set-up, despite saving and updating it: https://drive.google.com/file/d/1zf-eb7qIEqWsGdzEvahl4iElp80hvHgd/view?usp=sharing

[Further (this may be related?): A user reported that the Forminator form appears to have trouble accepting two words or more as a response in the field ‘position’.]

The same applies for the field new/renew, here a video of what I mean: https://drive.google.com/file/d/1lj4dlfBsnp8zxRURyGV7V7JOPvK78qye/view?usp=sharing

If this doesn’t help, I will do more tests on the staging site, however, as there are live payments attached to this form, it is not overly straight forward to test it on a staging site.

Again, thank you so much for your help.

Best,

Anila

Hi @wpmudevsupport11

Many thanks for your quick response. I have now updated all plugins including Forminator. For now saif field appears to integrate information OK.

I may test the issue again on a staging site and with Stripe set to ‘test’, to let you know if the issue comes up again.

Many thanks,

Anila

Hi @wpmudevsupport11

Thank you again so much for your help.

I can confirm – it is the same form.

The same relevant info: Here the screenshot of my MailChimp merger tags:

https://drive.google.com/file/d/1zH3LX2hjtiM6lxjG6mHGX0Cy_eTdPn2k/view?usp=sharing

Here the link to my form export:

https://drive.google.com/file/d/1Lfb7t75yHN6IGQTEbfwIXZFrXIlqjqBg/view?usp=sharing

Also, please find a screenshot of the fields which do not retain assignment:

1. If someone selected new/ or renewal of a membership in the form (‘new’; or ‘renewal’ should e submitted to the corresponding MailChimp field): https://drive.google.com/file/d/1Xrzew2QP_PryoqnPcNugjrEvndgODmZq/view?usp=sharing
2. Someone’s position in the organisation: https://drive.google.com/file/d/1U0pB3NtNmV0z2w8xQUoB60G9mMgGWksM/view?usp=sharing

Thank you so much for your help and please let me know if you need any further information.

Hi @wpmudevsupport11

Many thanks for looking at this so quickly (please note that there is another ticket open regarding some other field issues which the below will assist also).

I can confirm – to date this is the only user where this issue occurred. Newer submission did not show this issue.

The field in question is: 2024 (“one”: if full membership payment; “two”: if concession membership payment).

Here the screenshot of my MailChimp merger tags:

https://drive.google.com/file/d/1zH3LX2hjtiM6lxjG6mHGX0Cy_eTdPn2k/view?usp=sharing

Here the link to my form export:

https://drive.google.com/file/d/1Lfb7t75yHN6IGQTEbfwIXZFrXIlqjqBg/view?usp=sharing

[I believe no sensitive data is in there, but please let me know and treat it sensibly please if that were the case – thank you].

I thank you for your help ??

Correction:

– actually, when looking at the contact that was updated in MailChimp, I can see that it is not the one who is in my working list, but the other list (which I did not make part of this integration).

This is not true: The updated contact is the correct one from the correct list (he is in another list also), with the crucial field not having been updated according to the Forminator submission.

Also, importantly: I found another case, who is also in both lists, where this error did not occur, so it may be something entirely different.

Many thanks for helping me out

Fantastic, thank you so much for your quick response @wpmudevsupport14 ??

Hi together,

Many thanks for looking into the issue, flagging it, and adding it to the queue – I very much appreciate all your efforts. I just checked the roadmap and changelog to see if it may have been resolved. I was not able to identify if this issue has now been resolved or not, very sorry to check with you. Could you let me know if it is now possible to use hidden fields (i.e., the Forminator submission ID) to be inetgrated to MailChimp fields?

Many thanks and warm regards

Hi Adam @wpmudev-support8,

Many thanks for your help and for looking into it.

I now established the form live on https://www.lcnau.org/membership/

This is the final form: https://drive.google.com/file/d/1C_CQpT_LWcC7sVQ1zhRb4388nFbKarHu/view?usp=sharing

The final MailChimp set-up:

https://drive.google.com/file/d/1u2TuEBpWYIck6tXfckBZPLRUtxTK7YX-/view?usp=sharing

The integration set-up from Forminator: https://drive.google.com/drive/folders/1qOHkKsMTxeMwXfYEUlxmCsVhQD8js8Tp?usp=sharing

Because there is a payment attached to the final form I ran limited tests with test cards and it may still persist.

One way I had the problem was when I included a ‘hidden field’ in the form with the ‘submission ID’, which I wanted to use to create a unique membership number in MailChimp. This is a functionality I urgently need. However, when I set it up, data was not transferred to MailChimp. It seems that there may be a problem as soon as I set up a ‘hidden field’ in Forminator. But this is all speculation.

Your help is much appreciated. Many thanks for all this. Overall I think it is such a great plugin and I am thankful for the integration. I just hope it will be reliable.

Many thanks!

Hi Adam,

Many thanks for looking into it. From what I can see, only email, first, and last name are required: https://drive.google.com/file/d/1rKU-d5PdiNvH1lMoBkIsRn5FEBN0RcCZ/view?usp=sharing

Other fields are ticked as visible (which applies to a separate signup form).

The weird thing is that depending on the email it appears to be at random when it does/ does not merge and it states so within the Forminator plugin ‘submissions’ tab, which makes me think that it didn’t even try to send it.

Is it possible that this issue is caused by me testing this on a staging site?

As always, your help is much appreciated.

Best regards

Update: I just thought I found out that the issue is the optional address field, now making it a required field to avoid the issue, which still means some contacts simply do not get transferred. The error message in Forminator: “Failed adding or updating member on Mailchimp list”. :-/

Could you let me know how I can fix this error?

Many thanks

• This reply was modified 1 year ago by leelalee.

Hi Kris @wpmudevsupport13 & Adam @wpmudev-support8,

Thank you both so much for your support.

I think I wasn’t very clear in my last message. I think your suggestion would work very well. However, because I have conditional form fields in the form’s front end (i.e., fields appear or disappear depending on the user selecting ‘new membership’ – many fields, ‘renewing’ – few fields, or ‘updating details’ – many fields), I may not need to have seperate conditional logic fields for the integration. I tried a simpler set-up without any conditions, and fields appear to merge and update in MailChimp correctly.

However, and apologies, this may be a seperate issue – I discovered when testing, that some contacts successfully transfer to MailChimp, while others do not. I tested many different scenarios and I can not see any rationale behind when users are or are not successfully subscribed. Some test emails work very well, while some emails did not come through (and it is stated as such on the Forminator submission page, which makes me think that the transfer is already blocked on the Forminator side). As mentioned, I tried many different scenarios and I can not see what the issue may be.

I am providing the form here for your reference:

https://drive.google.com/file/d/1zE3LqjZ0dOclifJNsOvVqyIx3X-sBpxc/view?usp=sharing

As always, I much appreciate your help.

Please let me know if you require more detail.

Many thanks

• This reply was modified 1 year ago by leelalee.

Fantastic, Adam! I am most grateful to you for your timely and very helpful response!

May I trouble you to clarify the following questions for me, also (much obliged):

– When do Forminator entries overwrite existing Mailchimp fields? Is that always the case, is it even possible? As mentioned, I would like to add new contacts, but I would also like to overwrite existing information in case information is being updated. I am wondering if that is possible at all?

In the documentation, there is a phrase:

“From now on all the data, from the forms you have chosen to set this up, will be also sent to your Mailchimp Audience?:)”

Just to clarify: the information will not be sent as an email to my audience, but the information will be added to my audience list on MailChimp. It sounds like a silly one, but I really do not want to accidentally share personal information with my whole mailing list ??

Many thanks!