lbbdesigns

Hello, I am having this issue a the moment but the plugin is up to date.

I don’t have a staging site but I can set one up that you can have access to.

It does seem that if a card fails, the user does get an email to ask them to pay if they follow that link it allows them to pay and it works perfectly.

The issue is if they don’t use / get that email and try to repay straight on the website.

Let me know how you would like me to send the details for the staging site.

No they were just renewing their subscription, so they pay an initial fee when they sign up and then an automated payment is taken every month. The card was outdated in this instance, so the user tried to pay via her account on the website with a new card but was declined at checkout. Tried several times with no luck. It’s happened to several clients.

So I have spoken with woocommerce, stripe and ran some tests.

The issue is when someone has a failed payment due to say a card error, when they correct the card and then try and pay again that’s when it’s failing. I have been asked by woocommerce to speak to yourselves about the issue.

The error just says card declined at the checkout page when the card doesn’t go through. The customer has spoken to the bank and there are no issues on her card, Stripe said it’s all fine their end.

Thank you so much for the link! It’s perfect now!

Where is the “snippet editor”?

I am having the same issue!

How did you fix this issue?

Hi Barry,

I had a look at what you said and tried removing any custom templates but it hasn’t made any difference?

Hello, thank you for the support and keeping us up to date. Great plugin! Quick question do I need to re download the plugin?

Hello, this explains why it wasn’t working for me. I am due to make a website live in the next day or so. Will it be fixed by then? If not I may have to find a different plugin which is a shame as I like this one.

Hello, That’s no problem at all.

Here is a link to the a page with the issue: https://creativeeastleigh.co.uk/new/events/upcoming/?action=tribe_list&tribe_paged=1&tribe-bar-date=2014-01

Now in Firefox on my Mac it shows a page within the site just mentioning there are no events, however If I view this page in IE on a windows computer it says ‘page not found’

Any ideas, why it works on some but not others, surely it should be showing the page provided when there are no events found?

Hi, No mine hasn’t been resolved as of yet :/