Laterna Studio

Hi @talkedtv,

Sorry for the slow response! I pay close attention to the support emails I get, but don’t check this forum as often as I should—since people don’t often post here.

The latest version should work. If you’re interested, I’d be happy to work with out on figuring out what we can do to get it working for you.

Pete

Hmmm. Very strange! Any chance you can give me temporary admin access to your site? If so, email some credentials to contact@wpsocialmediaslider.com. I’d love to take a look at it and see if I can figure out what’s going on.

Thanks,

Pete

Hi @cpatil,

Okay, so I just released a new version of the plugin (1.3.7) which fixes a couple small bugs. It’s possible that your plugin will simply start working now, but I doubt it. ??

More likely, the problem is the shortcode you’re using! I just looked at the source of your page and noticed that the settings that you’re using correspond to the following shortcode:

[wp-social-media-slider facebook_enable="1" facebook_page="https://facebook.com/laternastudio" twitter_enable="1" twitter_username="laternastudio" instagram_enable="1" instagram_user_id="263973657"]

However, since you’re using the Lite version of the plugin, it won’t work to use Facebook and Instagram. Instead, you should just be using the following shortcode:

[wp-social-media-slider]

That should work!

If it doesn’t, I have a few other ideas. I just tested WPSMS with a blank WordPress installation, and it does work for me. Since a blank installation doesn’t seem to work for you, it means it’s one of the following issues:

? Your shortcode is incorrect (discussed above, and I think this is most likely!)

? Your web host as mu-plugins (i.e. must use plugins) installed that conflict with WPSMS. Since my-plugins don’t show up in the plugins list, it’s harder to detect. You could check with your host to see if they have any mu-plugins installed.

?Your server is incompatible with WPSMS. I don’t think that’s very likely, though, since it shows ‘Connected!’ just fine.

Let me know if it works after you update your shortcode!

Pete

• This reply was modified 7 years, 3 months ago by Laterna Studio.
• This reply was modified 7 years, 3 months ago by Laterna Studio.
• This reply was modified 7 years, 3 months ago by Laterna Studio.

Hi @cpatil,

Sorry for the slow reply; I usually provide support via the form on [wpsocialmediaslider.com](https://wpsocialmediaslider.com), so I forget about checking here. I’ll try to be more attentive in the future.

The next thing I’d try, if I were you, is to disable all plugins besides WP Social Media Slider, and switch your theme back to the default 2017 theme. If WP Social Media Slider starts working, then begin enabling the plugins one at a time until it stops working; that will tell you which plugin is causing it to break! If you get all of the other plugins enabled and it is still working, then try enabling your main theme again. If that breaks it, then you’ll know that it’s conflict with your theme.

Let me know what you find out after you try that!

Thanks,
Pete

Hi @cpatil,

Sorry to hear that you’re having trouble.

On your WP Social Media Slider settings page, in the white bar that says “Twitter Settings”, does it show that it is “Connected!”, or is there an error? If there’s an error, can you post the error?

Thanks!

Pete

Yep, same issue for me.

Hi @denspad,

Sorry for the slow reply; I just noticed your post. Have you tried disabling all other plugins and themes to see if the issue still persists?

If that doesn’t work, it your demo site online in a place where I could check it out?

Thanks,

Pete

It pulls them from your Mandrill account (Outbound -> Templates).

Works great now! Thanks!

Thanks!

Thanks!

Thanks! I look forward to it! Loving the plugin so far!

Hi chedglen! Just seeing your message here, though I know at this point we already resolved this via e-mail. For the sake of future readers: the issue seems to have been related to the theme having some conflicting Twitter functionality (WP Social Media slider was trying to load TwitterOAuth into memory–but the theme was already loading it). The short-term fix is to disable Twitter functionality in your theme, but in version 1.1.3 I’ll have it patched so that this conflict wan’t cause any issues in the future.

Thanks!

Pete