lajmiller

I received your refund…thank you for your immediate attention to my request. Seems maybe I should have pressed them harder to keep trying to get it working. I submitted another ticket request. Should they get it working I will send you another payment for the plugin.

Thank you,
Lajuana Miller

PLEASE REFUND MY PURCHASE OF BACKUP GOLD : ($39.95)

IT DOESN’T NOT WORK…MY HOST SERVER HAS BEEN UNABLE TO MAKE IT WORK. THIS HAS WASTED A FEW DAYS OVER 6 WEEKS OF MY BEING ABLE TO UPDATE MY WORDPRESS SITE TRYING TO BACK IT UP BEFORE UPDATING. I ALSO WENT AHEAD AND SET UP A DROPBOX ACCOUNT AND IT DIDN’T WORK USING THE DROPBOX EITHER. SENDING BY EMAIL MY HOST SERVER’S NOTICES OF THEIR INABILITY TO MAKE THIS WORK.

THANKING YOU IN ADVANCE FOR THE REFUND…LAJUANA

I bought Pro hoping to have an easy backup. Had fits trying to configure ftp server and didn’t feel very comfortable with how reliable it would be with my limited skills. Didn’t really want to do Dropbox. Planned on just doing a local file and then downloading it to my computer, cd, and external…so I only had the local checked.

I had the same problem as others in your support forum….only 99% backup and it stopped. I had free version first and I did deactivate and deleted it, but I forgot to clear my cache and thought that might be the problem. Deactivated and deleted the Pro Zip, cleared cache, and added Pro again. Didn’t help!

Here’s what I found in the log:

[2015-06-10 20:43:48] [START Backing up]
[2015-06-10 20:43:48] [START Backup item – wp_content]
[2015-06-10 20:43:48] [FATAL] [Class ‘ZipArchive’ not found] [ File /home/lajadmin/public_html/wp-content/plugins/backup-wp/lib/Zip.php , Line 438 ] [ URL /wp-admin/admin-ajax.php ]

Here’s what I found in the cPanel under content/backup

sns__2015.06.10__20_43_0ZDAZMHM.zip
empty

Archive: sns__2015.06.10__20_43_0ZDAZMHM.zip
End-of-central-directory signature not found. Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive. In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
unzip: cannot find zipfile directory in one of sns__2015.06.10__20_43_0ZDAZMHM.zip or
sns__2015.06.10__20_43_0ZDAZMHM.zip.zip, and cannot find sns__2015.06.10__20_43_0ZDAZMHM.zip.ZIP, period.

Please help!