Kyle M

I have checked out your https://shop.talkytoaster.me.uk/ site and I was able to replicate the issue. The fields to enter a card number are not editable. This was something that was occurring with a recent release of the Stripe extension, but it was fixed within a few days.

I have activated both Square and Stripe on a test site, and I was unable to replicate this behavior, as you can see here:

Link to image: https://d.pr/i/bAzTNs/Pzoa9Wh6cd

Please ensure that both the Square (Version 2.1.6) and Stripe (Version 4.5.0) plugins are up to date. If they are, please let us know and we can further suggest some troubleshooting steps.

Hi @samdenishin,

I have looked at your https://languageatlas.com/shop/ site, and I was able to replicate the behavior on my end. This does indeed sound like it is either a theme or plugin conflict. I’m unfamiliar with the Nitropack plugin, but if you mentioned upon deactivation, the button still disappears, than it does not sound like the culprit.

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hi @zacdev,

You may want to make sure that your site has enabled sales to the country you are in. That can be done from WP Admin > WooCommerce > Settings > General. Here is a screenshot:

Link to image: https://d.pr/i/oeAn0V/51CyuNdO9q

If you are still seeing the error message, could you perhaps send a screenshot of what you are seeing so we can have a better idea of the issue? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your response.

Hi @huusmann,

I’ve found a blog post containing custom code that would do the trick for what you’re asking. You can read it here:
https://webdesignvista.com/how-to-show-different-product-image-in-woocommerce-shop-category-and-single-product-pages/

Hope that helps!

Hi @sari223,

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hi again!

Thank you for further explaining. I have done some tests on my staging site, and I have found that using the Products by Category block on my homepage, the products with ratings display the stars, and the products without display nothing. Here is a screenshot of the results:

Link to image: https://d.pr/i/VMNmJn/1nz9ZCrn6j

This part of your reply is a bit confusing to me:

only the products that really have a review show the star ratings

Are you saying that it is expected for products that do not have a review to have a star rating? As mentioned above, I experienced expected behavior on my test site, with the Storefront theme active. Products with a rating display the stars, products without do not.

• This reply was modified 4 years, 7 months ago by Kyle M.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thank you for confirming. If this works on your end, have you tested the second part of my response?

Depending on the file type you are sharing, perhaps certain devices are unable to open the file you are sharing.

Hi @johsrung,

To change specific strings of text, I would suggest the Loco Translate plugin. That should be able to translate “includes” to “inkluderer”.

Hope that helps!

Hi @titosg,

You say that only some people are getting a corrupted file. Have you been able to replicate the behavior on your end?

Depending on the file type you are sharing, perhaps certain devices are unable to open the file you are sharing.

Hi @wegigjogja,

You say the star rating is not showing on your homepage. I have looked at the link you provided, and I see star ratings for the products under “Our Customers Love”, as seen here:

Link to image: https://d.pr/i/9mAEZr/tVc6Vb3GmN

—

If you are still having issues, could you give us some additional information? Where is it the star ratings are not showing? Could you tell us what blocks you used to build the homepage, so I could try to recreate the behavior on a test site?

Thanks!

Hi @mohitmahajan077,

My advice would be to first check that you are using the most up-to-date version of the Stripe plugin.

Next, double check and make sure the Live Secret Key **Live Secret Key** and **Live Publishable Key** (obtained from your Stripe account) are correct. Please note, the test keys are different than the live keys, so ensure you are using the correct key, depending on if you are testing in live mode or test mode.

I would also suggest that you have followed all setup instructions, as seen on the Stripe Documentation.

If you have set the plugin up correctly, and still have issues, please start a new thread in the WooCommerce Stripe Payment Gateway forum, as the issue is directly related to Stripe, and not WooCommerce. Of course, this is assuming you are using the Stripe plugin.

Cheers!

• This reply was modified 4 years, 7 months ago by Kyle M.