ksaltik

Hi,

I am suing Lscache but I deactivated it. And It is still not working. Idisabled ajax shop It is still not working.

The u?ser interface of the plugin has changed I think the setting you mentioned session type is

https://i.ibb.co/RcWc3BJ/bbbbb-Ekran-g-r-nt-s-2023-09-21-114225.jpg

I changed it both PHP session and WC sessions.
But still not working.

This is a completely new installation with standart plugins and LScache I deactivated it. Still no success

Thank you Alek

I tried several plugins and none of them has a proper implementation of refund.

My question was which parameters is sending during refund event.

Both for full refund and partial refund.

“The refund event in GA4 is used to track when a customer returns a product or service. This event can be sent using the ec:refund action and it requires the following parameters:

• id: The ID of the transaction being refunded.
• revenue/value: The amount of the refund.

If you are not seeing the refund amount populated in your GA4 reports, there are a few possible reasons:

• You have not sent the refund event using the ec:refund action.
• You have not included the revenue/value parameter in your refund event.
• The refund event has not been processed by GA4 yet.

To troubleshoot this issue, you can use the Google Analytics Debugger to see if the refund event is being sent correctly. You can also check the status of your refund event in the GA4 Data Import queue.

Here are some additional tips for tracking refunds in GA4:

• Make sure that you are sending the refund event as soon as the refund is processed.
• Use the transactionId parameter to link the refund event to the original purchase transaction.
• Use the revenue/value parameter to track the amount of the refund.
• Use custom dimensions and metrics to track additional information about your refunds, such as the reason for the refund or the product(s) being refunded.

Once you have verified that you are sending the refund event correctly, it may take some time for the refund amount to populate in your GA4 reports. This is because GA4 needs to process the event and calculate the updated revenue metrics.

If you are still having problems with the refund amount not populating in your GA4 reports, you can contact Google Analytics support for assistance.

const measurementId = G-XXXXXXXXXX;const apiSecret = <secret_value>;fetch(https://www.google-analytics.com/mp/collect?measurement_id=${measurementId}&api_secret=${apiSecret}, {  method: "POST",  body: JSON.stringify({    "client_id": "client_id",    "events": [{      "name": "refund",      "params": {        "currency": "USD",        "transaction_id": "T_12345",        "value": 12.21,        "coupon": "SUMMER_FUN",        "shipping": 3.33,        "tax": 1.11,        "items": [          {            "item_id": "SKU_12345",            "item_name": "Stan and Friends Tee",            "affiliation": "Google Merchandise Store",            "coupon": "SUMMER_FUN",            "currency": "USD",            "discount": 2.22,            "index": 0,            "item_brand": "Google",            "item_category": "Apparel",            "item_category2": "Adult",            "item_category3": "Shirts",            "item_category4": "Crew",            "item_category5": "Short sleeve",            "item_list_id": "related_products",            "item_list_name": "Related Products",            "item_variant": "green",            "location_id": "ChIJIQBpAG2ahYAR_6128GcTUEo",            "price": 9.99,            "quantity": 1          }        ]      }    }]  })});

https://developers.google.com/analytics/devguides/collection/protocol/ga4/reference/events?hl=en

https://stackoverflow.com/questions/72797046/ecommerce-purchase-value-is-not-decreased-after-a-refund-event-in-ga4

What I experience is described above links with other plugins. For this reason, I asked you which parameters the plugin sends when a refund is made.

https://support.google.com/analytics/answer/12923440?hl=en&co=GENIE.Platform%3DAndroid

Average purchase revenue

The average purchase revenue over the specified time period.

Purchase revenue is the sum of revenue from purchases made on your website or app.

Purchase revenue = purchases + in-app purchases + subscriptions – refund This metric is populated automatically when you integrate your app with Google Analytics.

• This reply was modified 1 year, 2 months ago by ksaltik.

It seems I have already send a screenshot of the report

I will also share with you the screenshots of the Google Analytics report.

Thank you for your immediate answer.

With other plugin which is only for Google Analytics which I am not consider suitable for my needs in Google Analytics through explore menu I vreated a report which includes transactions ID refund and refund amount and transaction revenue.

I see transaction Ids and refunds correctly but the refunds amount are empty. The transaction revenue i? correctly shown by the report i? equal to the refund amount.

is it normal that refund amount is empty.

I need this answer. For more than one week I try to understand this.

I need to choose a plugin so I can start to implement Google Analytics Facebook and tiktok pixel and Google Ads.

And mu little humble request from you if you prepare video tutorials about the functionality it will be valueble for us. And will have a positive effect during the olur decision to buy your plugin.

Regards

Hi,

I can’t add pictures here. I send you the links.
I am using woodmart theme but I tried it with woocommerce storefront theme also still not working

https://i.ibb.co/5Y3gZDz/booster-1-Ekran-g-r-nt-s-2023-09-13-233613.jpg
https://i.ibb.co/qgDqbzK/booster-2-Ekran-g-r-nt-s-2023-09-13-233653.jpg
https://i.ibb.co/hYkMH7H/booster-3-Ekran-g-r-nt-s-2023-09-13-233724.jpg
https://i.ibb.co/0Zfpbj4/booster-4-Ekran-g-r-nt-s-2023-09-13-233842.jpg

• This reply was modified 1 year, 2 months ago by ksaltik.

https://i.ibb.co/5TKrKYP/refund-Ekran-g-r-nt-s-2023-09-13-231744.jpg

• This reply was modified 1 year, 2 months ago by ksaltik.

Hi,

There is another plugin with same functionality and it seems it is also not correctly filter when we select amt price filter there.

Maybe It is time to completely remove the plugin and manually update the prices through import export functionality of the woocommerce.

Are you aware of the problem and working on it or …..

Hope to hear from you very soon

Hi,

There is another plugin with same functionality and it seems it is also not correctly filter when we select amt price filter there.

Maybe It is time to completely remove the plugin and manually update the prices through import export functionality of the woocommerce.

Are you aware of the problem and working on it or …..

Hope to hear you

thank you

So we can’t see the refunds as an event in Google Analytics 4. Because the plugin send that info through Measurement Protocol. Am I right?

I mean the default consent mode feature of Google Tag Manager.
https://support.google.com/analytics/answer/9976101?hl=en

The solution mentioned above is the link. Is it possible to implement it in the GTM Kit?
There are several solutions but as you know they are costly for people living in some countries like Turkey.

I think GTM Kit is the best plugin for Google Tag Manager integration for WordPress Woocommerce.

I’ve never seen a plugin developer respond as quickly to support questions as you do. Thank you again and again.

Hi,

Thank you for your answer. I am recently busy for smething and I can’t return you immediately.

I read about it in Google docs. Affiliation, as far as I understand the affiliate link where the traffic comes.

Thank you.