Kat Medina

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  • Thread Starter Kat Medina

    (@krountre)

    @vmarko that worked perfectly! Thank you.

    For anyone who might look back at this for reference, the problem ended up being a hidden advanced-cache.php folder. On FileZilla to find the hidden folders choose Server from the toolbar and then select Force showing hidden files from the drop-down menu. Once those hidden files were revealed I was able to find any of the folders mentioned above and delete. Once all the folders were deleted I gained access back and things seem to be running smoothly.

    Thread Starter Kat Medina

    (@krountre)

    @vmarko and @wanju, It looks like as of now everything from w3-cache has been removed. vmarko, I couldn’t find the /wp-content/advanced-cache.php file but the cache listed by wanju I did see and deleted. I am still seeing the error as of now on site. This is our FTP as of now https://imgur.com/7oTa4xR.

    If next steps are the same as the recommendation from wanju then I would need to be contacting our hosting platform to “turned on debug mode and he removed php lines from w3 cache and cleaned files from w3 totle cache?”

    Thread Starter Kat Medina

    (@krountre)

    Hi @vmarko,

    Unfortunately we have deleted the w3-total-cache folder under our plugins in FileZilla but are still receiving the same error. We are unable to access anything through WordPress admin as that is what is directing to the error message on the site itself. Any additional guesses on what to remove in FileZilla in order to fully deactivate and gain access back to the /wp-admin portion of our site?

Viewing 3 replies - 1 through 3 (of 3 total)