Kev Provance

Unless there is a specific error message you can provide, you will have to report this to the theme author. Redux is not a commercial product and we do not support themes that use Redux. We do not have access to them as they are premium and can do no testing. The theme author will have to duplicate this issue and if they determine Redux to by the problem, they report it to us and we work with them to solve the issue. 99 percent of these issue stem from a problem with theme options code that crash Redux and only theme author can make that determination and fix it.

Good luck.

Unfortunately, we do not support themes that use Redux, and the theme you are using is a premium theme I do not have access to. The way this works is that you’ll have to report this to the theme author (or agency who did your child theme), they have to recreate it, and then report it to us, because we will need a copy of the theme and that’s not something you can legally provide.

If the theme is abandoned, then this becomes a premium support issue which we are not permitted to discuss in this forum. You’d have to contact us through our website https://www.redux.io.

My guess is the theme embedded Redux originally. Have you tried disabling the Redux plugin and letting the embedded version run?

Again, folks are blaming Redux for theme issues. We have no control over how theme developers use Redux and many times, they use it improperly. If you were to use a stock WordPress theme and activate the Redux demo mode, you’d see no such issues. This is a complaint you need to take to the theme author. We do not have access to premium themes and we are unable to support themes that use Redux. Blaming us is blame misplaced. If you have a specific error or conflict that originates with Redux, we’ll be happy to look into it. You’ll need to (properly) use our support form: https://redux.io/support/

WordPress, by default, does not allow JSON files to be uploaded without using a plugin that allows the modification of MIME types (or you write your own code to do so). Conversely, any field Redux creates will abide by those same limitations.

See: https://codeastrology.com/how-to-upload-json-file-to-wordpress-2022/

Awesome! You, too!

@luminrach –

Locate the following file: wp-content\themes\pol\admin\redux-extensions\extensions\custom_typography\extension_custom_typography.php

On line 34: class ReduxFramework_extension_custom_typography extends ReduxFramework {

Remove ‘extends ReduxFramework‘ (it never should have been there to begin with).

Save the file and reload.

Let me know if it works for you.

@luminrach – I found an old copy of the theme you are using and was able to recreate your issue. Do you have the ability to edit your copy of the theme on your server? If so, I can tell you what line you need to modify to fix this.

Let me know!

Well, the problem is I don’t have a a copy of this theme and cannot debug it. The only change made from the previous version is to the color scheme extension. Nothing else was updated.

If the theme is unsupported, you may need to rollback to the last version of Redux that worked.

Hi,

You will need to contact the author of the theme you are using, for two reasons: 1) We do not support theme that use Redux, as Redux is a product for developers. We have no way of knowing exactly how developers are using Redux…and many use it incorrectly. 2) We do not have access to themes that use Redux and have no way of doing any debugging work. If the theme author can verify your issue and determine the issue is not with your server settings (which you can also check), then they must be the ones to contact us with the data that shows Redux is the issue and we’ll work with them to resolve it.

Also, your site got an “A” for a speed test. It’s very fast. https://tools.pingdom.com/#6431d9ab4d800000

Good luck!

Redux only controls the options the theme author programs into their theme, as Redux is an options framework. Any theme feature must be reported to the theme author. Not only do I not have access to any premium theme, we also do not support theme’s that use Redux as we did not participate in the coding of the theme.

Good luck.

Redux would have no effect on that. Not all themes support them.

Short of setting default values, there is no way to do with with Redux out of the box.

Good luck.

@ctiger – Since there are several that do not apply to this situation, I would NOT recommend doing that. Instead, I would recommend downloading the beta version indicated, since it may be some time before there’s an update.

Also, please check your PHP logs and locate any errors that reference redux-framework. Report them here. Also, your PHP version and name of theme would help.

Since I am not able to replicate this and have experienced no other reports of this kind, we’ll have to do several things.

First, please try the beta version: https://github.com/reduxframework/redux-framework/archive/refs/heads/master.zip

If that does not work, I’ll need you to disable ALL other plugins BUT Redux. Then, switch to the theme included with WordPress, Twenty-Twenty-One of higher. Click Settings, selected Redux and activate the demo mode. Does the problem still exist?