kozyraola

Hi @pravinlpatel,

After extender investigation, it looks like Shoptimizer overrides WooCommerce’s CSS used in LTFS notice.

Please see here.

Please reach out to Shoptimizer team for further troubleshooting.

Best regards,

Ola

Hi @pravinlpatel,

Your request is being processed. We’ll let you know once there is an update.

Best regards,

Hi @pravinlpatel,

Please mind that if you are using a third-party plugins/solutions, it might affect Flexible Shipping mechanisms.

Thank you for bringing this issue to our attention, I’ll add this to our list for further investigation.

Best regards,

Hi @costasergio,

I’m afraid this case needs extended troubleshooting.

Please reach us out through our contact form: https://octolize.com/support/

Best regards,

Since there are no further inquiries concerning this case, I’m marking this thread as resolved.

Best regards,

Since there are no further inquiries concerning this case, I’m marking this thread as resolved.

Best regards,

Hi @ashtonsanders,

It’s the second one.

Our plugin provides the rates based on weight and dimensions, but if a product doesn’t have them entered, it won’t return the rates.

• This reply was modified 1 year, 4 months ago by kozyraola.

Hi @ashtonsanders,

All products have to have dimensions and weight assigned to get USPS rates. It is not possible to ignore a certain product, unfortunately.

You can use the fallback option for such products, however, please note it will be displayed every time there are no USPS rates available and not only for this product.

Best regards,

Ola

Hi @costasergio,

The issue you are experiencing is most likely related to your checkout/theme settings, not the plugin itself. It also might be a caching issue.

Please check if the issue persists on Storefront theme. If yes, verify the checkout settings.

Best regards,

Hi @gretche,

We have updated the Royal Mail pricing.

The update is now available.

Cheers,

Ola

Hi @gretche,

We’re currently working on the update for the plugin. It will introduce the updated Royal Mail pricing.

I’ll keep you posted on when it will be available.

As for the overall display of those rates, please refer to services and packages available in Royal Mail services guide.

Cheers,
Ola

As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards,
Ola

Hi @mrbcarrion,

If you encountered issues with obtaining the key after using the second option, please make sure you have your account number entered, and payment method added.

If both are entered, please contact the UPS support to generate a new key.

Best regards,

Hi @labok,

Thank you for the update!

Best regards,
Ola

Hi @mainelysurvival, @labok

We will take a closer look at this process and update the documentation. Thank you for the heads-up.

Meanwhile, are you able to request API key using the second option?
I was informed by a software vendor…

Best regards,