Kowsar Hossain

Sorry, this plugin does not support this feature. It only works on backend.

This is really a good suggestion. I’ll add it to my to-do list.

Also, you can check whether there are any console errors present in the browser console. If you’re unsure how to perform this check, you can find numerous tutorials available on Google.

@sulong I am using WooCommerce 8.0.2, and it is working fine on my end. Could you please share a screenshot that shows the issue? Thank you.

Hi @arkt1234,

I noticed you’ve opened a new topic regarding the WebP issue. Let’s continue the conversation there. Thank you.

Hi @leogc ,

We greatly appreciate your report, and we apologize for any inconvenience you’ve experienced. While we are committed to resolve this issue, we are currently facing challenges in reproducing it on our end. To assist us in this investigation, could you kindly provide us with the following information:

1. Which Operating System/Server architecture are you using? What version of PHP is installed? What is your web server (e.g., Apache, NginX, etc.)? You can find these information in the screenshot provided here, screenshot: https://prnt.sc/aumv3wJPUcOA

2. What WebP conversion tools are available on your website? You can find this information in the screenshot provided here, screenshot: https://prnt.sc/5JaOVgJiznW9

3. If you reset the WebP serving method manually by clicking on the ‘Reset WebP serving method’ button, does the issue get resolved? If you could test, kindly let us know. Here’s a screenshot for reference: https://prnt.sc/87m1VI47CnPF

4. If there have been any recent changes to your server, such as a PHP version upgrade, kindly let us know.

Thank you for your cooperation.

Hi @barkeyo ,

We greatly appreciate your report, and we apologize for any inconvenience you’ve experienced. While we are committed to resolve this issue, we are currently facing challenges in reproducing it on our end. To assist us in this investigation, could you kindly provide us with the following information:

1. Which Operating System/Server architecture are you using? What version of PHP is installed? What is your web server (e.g., Apache, NginX, etc.)? You can find these information in the screenshot provided here, screenshot: https://prnt.sc/aumv3wJPUcOA

2. What WebP conversion tools are available on your website? You can find this information in the screenshot provided here, screenshot: https://prnt.sc/5JaOVgJiznW9

Thank you for your cooperation.

@integrisweb Yes, you can now enable the WebP feature without any issues.

The latest update has fixed a few bugs. Kindly update to the newest version. Thank you.

@tsart @thedeafjoe @westonworkshops

Kindly update Wp-Optimize to the latest version (v3.2.18), as it includes a fix for this issue. Thank you.

@integrisweb Kindly update Wp-Optimize to the latest version (v3.2.18), as it includes a fix for this issue. Thank you.

Kindly update Wp-Optimize to the latest version (v3.2.18), as it includes a fix for this issue. Thank you.

Thank you for sharing the information. We’ve just released a new update (v3.2.18). Kindly proceed to update the plugin on your website. I’ll now mark this thread as resolved. If you encounter any further complications with the most recent version, we kindly request that you open a new support topic. We appreciate your cooperation.

@harmonious @imajaz @ktsembelis @cjlim

Regarding the high CPU load concern, it’s possible that this matter isn’t exclusively tied to the recent update. However, to establish certainty, we require additional details. The situation is this: if your website has the scheduled preload feature enabled through WP-Optimize, once you update any plugin (whether it’s WP-Optimize, Elementor, or any other), the existing cache is automatically cleared, triggering a preload process. This preloading task is demanding on the CPU. If your website encompasses numerous pages, the preload procedure might consume a considerable amount of time.

Another potential scenario is that even in cases where scheduled preload feature is disabled on your website, if your site experiences high traffic, it will rapidly generate new caches, also placing strain on the CPU. I guess you get the idea.

Now, I have a question specifically for those who have encountered this issue: Are you using the scheduled preload feature? Or does your website experience high traffic? Kindly share this information with us, as it will contribute to enhancing this plugin’s performance.

Please reset the WebP serving method manually by clicking on the ‘Reset WebP serving method’ button. This should resolve the issue. Here’s a screenshot for reference: https://prnt.sc/87m1VI47CnPF