Nemanja Aleksi?

If the website has been moved recently, it could be that the old IP is cached, and we keep communicating with the old site.

I just talked to our Customer Happiness team – they investigated the issue and should have a more precise answer for you by now.

Hi,

Could you open a support ticket from your ManageWP dashboard? It’s a secure channel, we can keep the details confidential and solve your issues quickly.

Just log into the dashboard and go to Help > Contact Support.

Don’t worry, we’ll get this sorted out ASAP ??
Nemanja

Good news!
The ManageWP Orion release will allow you to have an unlimited number of free websites on your account.

Hi Alexander,

That would be awesome, thanks ?? Could you drop us an email at [email protected] ?

Cheers!
Nemanja

Hi JD,

I don’t know your setup so I can’t give you a definite answer, but if you could make an exception for our server IPs and allow them to access the websites, it will work great.

The list can be found here:
https://managewp.com/user-guide/faq/what-are-managewp-ips-so-i-can-white-list-them

I hope this helps!
Nemanja

Hey there!

We talked over Twitter and gotten in touch with you over email. Just for the record, for some reason our emails were not getting through to you.

We’ve sorted out the issue with the 2FA and we’re looking into the email issue, so I’ll mark this ticket as resolved.

Have a great day!
Nemanja

Try renaming the wp-content/plugins folder – this will deactivate all of the plugins on the site. It’s likely that one of the plugins on the site is breaking everything now that its location has been changed.

BTW we’ve got a support team working 24/7, they will help you sort everything out if you reach them through your ManageWP dashboard.

No worries, we will mark it as resolved since the threads cannot be deleted.

I’ll also paste the email you’ve sent us just in case someone else gets a similar issue and wants to know the reason:

Regarding the CPU consumption post of managewp worker,

I found out just now it’s caused by Wordfence live traffic logging being enabled by default on all sites.

It made it appear that wp worker was the cause, however, but it is not.

Thanks and my apologies for the false positive

Hi,

This is Nemanja from ManageWP.

The list of the plugins is fairly common (I personally use 4 out of 5 on my websites), so I believe the plugin conflict is not the case. If the Worker hasn’t been tampered (WordFence would have flagged the change), I suspect that the issue might be traced to the server configuration. Is there a pattern regarding the site servers?

Please get in touch with us at [email protected] or open a support ticket from your ManageWP dashboard, so our developers could investigate this.

Don’t worry, we’ll get to the bottom of this.

Nemanja

I’m glad that we could be of help ??

Hey John,

The ManageWP Worker plugin can be hidden from the website admin. This is done on the ManageWP dashboard, by checking the Tools > White Labeling > Hide ManageWP Worker option.

Thank you for the kind words, Bart. We appreciate it!

Frankly, I feel confused ??

We have such a question, but it’s only asked initially when a support ticket is opened, so we could better help our users. Other than that, there is no such question anywhere else on the dashboard.

We even wrote an article about it’s usefulness:
https://managewp.com/how-to-gauge-customer-sentiment

Could you give me your support ticket number so I could see what went wrong and make sure it does not happen again?

Thanks!

Thanks for the heads up, Stephen – I’ll get this info to our developers.

Happy holidays!
Nemanja

While I agree it would be great, running a managed service like ManageWP means we don’t just hand you over the code – we have a security team watching the servers and a support team providing first-class support to both free and paying users. These costs are covered by our premium users, so we would either have to increase the premium fees or lower the quality of service and support – needless to say none of these two options are acceptable.