Siew

Hi there,

> … do not want to show the parent product in the catalogue because only the 2 variants can be bought. How can I hide the parent product (or do not sync it) from the Facebook catalogue? …

You can only set product sync settings at the product level.
For this purpose, you can set up each variant as a separate product.

To learn more about this, please refer to the “Product sync settings” section at https://docs.woocommerce.com/document/facebook-for-woocommerce/#product-sync-settings.

hi @fotske ,

I checked this for you and found several articles related to WPML compatibility with Facebook for WooCommerce.

For this purpose, you can check in the WPML forum to resolve this.

In the meantime, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi there,

Glad to hear you found the source of the problem ??.

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi @phraraonink ,

Glad to hear this ??.

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi @boxygen,

> … Recently we upgraded the facebook plugin from old version to newest version on FreshKharido.com. After that update now when we Start Connecting the Facebook Plugin to Facebook Account it is taking to the Business Manager of Fresh4All.shop …

Are you saying the Facebook for WooCommerce plugin on freshkharido.com is connecting to the facebook account for fresh4all.shop?

For this purpose, can you disconnect facebook on freshkharido.com, start an incognito browser and connect facebook again?

Hi there,

> … after I installed, activated, and configured this plugin, it took over the ownership of my Facebook Page …

Are you saying you’re locked out of your account?

For this purpose, please refer to the “Help! I’ve been locked out of my Facebook account. What should I do?” section at https://docs.woocommerce.com/document/facebook-for-woocommerce/#locked-out-of-my-facebook-account.

hi @babobo ,

We have a snippet that should help with this. I’d recommend you use the free?Code Snippets plugin?to install and activate this snippet. By default, this snippet is set to regenerate the feed once per 24 hours, though you can modify that if you like.
https://github.com/skyverge/wc-plugins-snippets/blob/master/facebook-for-woocommerce/change-feed-file-generation-interval.php

I hope this points you in the right direction.

Hi there,

> … have error messages from my pixel events : Server Sending Invalid Match Key Parameters for ViewCategory Event …

Here is an article you can read to learn more about troubleshooting Pixel issues:

https://developers.facebook.com/docs/facebook-pixel/support/pixel-helper

I hope this points you in the right direction.

Hi @middlex123,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi @husdal1 ,

> … my problem is that enable button is locked so I can’t turn it on. …

Could you please go to your Facebook settings and select Business Integrations > WooCommerce Extension V2 and toggle the Manage your business setting to the On position?

If that does not work, please ensure your account has the necessary permissions / assets. Can you share a screenshot of Business Manager Settings > Users > People?

Hi there,

> … tried switching the plugins + theme off but it still has no effect. I also see no errors in the Woocommerce logs. …

Can you send us the status report after you have deactivated all other plugins besides WooCommerce and Facebook for WooCommerce, Storefront theme?

Hi there,

> … Same event ID received for many event instances …

troubleshoot Received the same event_id for many events facebook for WooCommerce

It would be good to enable debug log to see the data being sent by the plugin when it reports those events. Please not that if the site has a lot traffic, logs can grow quickly, so may be a good idea to turn them on for a limited period only.

The plugin sends events in two ways: using the Server to Server API and using Pixel events on the browser. I’m thinking that is possible that the Pixel snippet got cached and now every person that visits a page that has that snippet is sending the same AddToCart event again and again.

Please check the website’s source (or using the Facebook Pixel Helper extension) to see if there is a cached event firing all the time.

Hi there,

> … This pixel’s microdata is incomplete or incorrectly formatted To use this pixel to add or update items in your catalog, you need to install the required microdata tags …

I checked this for you and found this article on setting up microtags for your site.

Please let us know whether the above works for you.

Hi there,

> … Facebook Pixel Purchase Event is NOT firing when the user is brought to the custom thank you page …

I checked this for you and found a similar issue reported at Facebook.

For this purpose, can you raise an issue at the Facebook github?

Hi there,

> ..have many products in our store (around 5k). We noticed that for many of them the Facebook sync is set to “sync and hide”..

Are you saying that when you create a new product in WooCommerce, Facebook sync is set to sync and hide?

Or do you mean this happens after you bulk update products?