knutselateljee

Dear,

Thnx for coming back. So issue is due to some translations missing ? This causes the “200: ParseError” when creating a pdf invoice using your plugin ?

How can we solve this ? Do I have to reinstall the plugin or … ?
Many thanks for your reply,
Natalie – Knutselateljee

Hi Yordan,

No issues whatever in wcpdf or fatal-errors prefix in the WooCommerce Logs. fatal-errors-prefix doesn’t even exist. Wcpdf logs only shows reinstallation of the fonts as requested in the support ticket a few days ago.

This is the error the customer and shop manager receives when trying to open the pdf-invoice attached to the order mail of WooCommerce.

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Adobe Acrobat could not open “invoice-2025_01_165.pdf” because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).

To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.
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• This reply was modified 1 month, 4 weeks ago by knutselateljee.

Dear,

I activated the “Debug” mode and can see that when order-notification mail is created with pdf invoice attached, a 200:ParseError occurs in the PDF Invoice plug in.

I’ve reinstalled all lettertypes but nothing changes. ParseError is still cause that no pdf-invoice is correctly attached. When clicking on the attached pdf-invoice, you receive error that file is either in wrong format or damaged and can’t be opened.

Thanks Yordan.

Systemreport can be found here: https://limewire.com/d/de137faa-4adc-4a3c-ab52-ce126cc095d9#PtZgRIuDpLBIstroxMcHg7B4L0iL5897FDE-LSArovA

Dear Yordan,

I’m sorry but solutions didn’t work. Now invoices only show header, no body text. (just blank page with header image).

This issue only affects the invoices sent by email and does not occur with the invoices in the admin system. In the WP-admin system, pdf invoices open correctly. The pdf-invoices attached to the e-mail sent to customer and to shop-owner however are blank or have very strange characters.

Please investigate issue and find a fix.

Many thanks,
Knutselateljee

A quick check showed me that orders are now all of the sudden placed in status “auto-draft” although order is payed for by customer and received in our CRM package.