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Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter knoxyknoxy

    (@knoxyknoxy)

    i think ive sorted it last week im not getting this error, i missed your messages

    Thread Starter knoxyknoxy

    (@knoxyknoxy)

    hi im in the office tomorrow ill get on that

    Thread Starter knoxyknoxy

    (@knoxyknoxy)

    I understand that you are experiencing issues where WooCommerce is preventing emails from sending out, is this correct?
    
    Yes
    
    Has this been an ongoing issue, or one that has recently surfaced? If the latter, do you recall and changes/updates made to the site prior to noticing this issue?
    
    its been happening since the 17th of july
    
    Also, does this occur with all emails or only specific emails?
    
    it occurs with all emails bar new customer and password reset
    
    Additionally, I'd like to have a better understanding of your sites current environment, please can you share the following:
    
    - *System Status Report:* navigate to *WooCommerce* → *Status*. Select Get system report and then Copy for support.
    
    ### WordPress Environment ###
    
    WordPress address (URL): https://kompking.com
    
    Site address (URL): https://kompking.com
    
    WC Version: 7.9.0
    
    REST API Version: ? 7.9.0
    
    WC Blocks Version: ? 10.4.6
    
    Action Scheduler Version: ? 3.6.1
    
    Log Directory Writable: ?
    
    WP Version: 6.2.2
    
    WP Multisite: –
    
    WP Memory Limit: 256 MB
    
    WP Debug Mode: ?
    
    WP Cron: ?
    
    Language: en_GB
    
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    
    PHP Version: 8.0.29
    
    PHP Post Max Size: 32 MB
    
    PHP Time Limit: 30
    
    PHP Max Input Vars: 1000
    
    cURL Version: 7.87.0
    
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    
    MySQL Version: 5.7.42-cll-lve
    
    Max Upload Size: 32 MB
    
    Default Timezone is UTC: ?
    
    fsockopen/cURL: ?
    
    SoapClient: ?
    
    DOMDocument: ?
    
    GZip: ?
    
    Multibyte String: ?
    
    Remote Post: ?
    
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.9.0
    
    WC Database Prefix: wp_
    
    Total Database Size: 27.80MB
    
    Database Data Size: 20.83MB
    
    Database Index Size: 6.97MB
    
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    ### Post Type Counts ###
    
    attachment: 166
    
    customize_changeset: 74
    
    custom_css: 1
    
    elementor_library: 12
    
    jetpack_migration: 2
    
    jp_img_sitemap: 2
    
    jp_sitemap: 2
    
    jp_sitemap_master: 2
    
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    nav_menu_item: 33
    
    page: 38
    
    post: 18
    
    product: 23
    
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    shop_order: 206
    
    shop_order_refund: 27
    
    us_content_template: 16
    
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    us_portfolio: 8
    
    us_testimonial: 16
    
    vc_settings_preset: 1
    
    wpcf7_contact_form: 1
    
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    
    Hide errors from visitors: ?
    
    ### Active Plugins (23) ###
    
    PaymentNetwork: by  –
    
    WooCommerce Continue Shopping: by HappyKite – 1.5
    
    Decorator - WooCommerce Email Customizer: by WebToffee – 1.2.5
    
    Login/Signup Popup: by XootiX – 2.5
    
    Elementor Pro: by Elementor.com – 3.15.0
    
    Elementor: by Elementor.com – 3.15.0
    
    WC Lottery Flip Countdown: by wpgenie – 1.0.1
    
    Google Listings and Ads: by WooCommerce – 2.5.1
    
    Jetpack: by Automattic – 12.4
    
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.13.0
    
    Post SMTP: by Post SMTP – 2.5.9
    
    Super Payments: by Super Payments – 1.11.0
    
    Trustpilot-reviews: by Trustpilot – 2.5.925
    
    UpSolution Core: by UpSolution – 8.17.4
    
    Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.0
    
    Woo Discount Rules: by Flycart – 2.6.1
    
    WooCommerce Lottery Pick Number: by wpgenie – 2.4.3
    
    WooCommere Lottery Progress Bar in Product Loop: by wpgenie – 1.2
    
    WooCommerce Competition: by wpgenie – 2.1.11
    
    WooCommerce Payments: by Automattic – 6.2.2
    
    WooCommerce PayPal Payments: by WooCommerce – 2.2.0
    
    WooCommerce: by Automattic – 7.9.0
    
    WP Super Cache: by Automattic – 1.9.4
    
    ### Inactive Plugins (44) ###
    
    Advanced Custom Fields PRO: by WP Engine – 6.1.7
    
    Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
    
    All-in-One WP Migration: by ServMask – 7.76
    
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.52
    
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 2.1.3.3
    
    Bloom: by Elegant Themes – 1.3.10
    
    Canva: by Canva – 1.2.4
    
    Cashflows Payments by iDEAL Checkout: by iDEAL Checkout – 2.1.5
    
    Classic Editor: by WordPress Contributors – 1.6.3
    
    Codisto Channel Cloud: by Codisto – 1.3.65
    
    Contact Form 7: by Takayuki Miyoshi – 5.7.7
    
    Crowdsignal Forms: by Automattic – 1.7.0
    
    Crowdsignal Polls & Ratings: by Automattic
    
    Inc. – 3.0.11
    
    CURCY - WooCommerce Multi Currency Premium: by VillaTheme – 2.2.5
    
    Custom Post Type UI: by WebDevStudios – 1.13.7
    
    Duplicate Page: by mndpsingh287 – 4.5.2
    
    Facebook for WooCommerce: by Facebook – 3.0.30
    
    FileBird Pro: by Ninja Team – 5.4.4
    
    Gutenberg: by Gutenberg Team – 16.3.0
    
    Layout Grid: by Automattic – 1.8.4
    
    Loco Translate: by Tim Whitlock – 2.6.4
    
    MailPoet: by MailPoet – 4.22.1
    
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    Page Optimize: by Automattic – 0.5.3
    
    Pinterest for WooCommerce: by WooCommerce – 1.3.6
    
    Really Simple SSL: by Really Simple Plugins – 7.0.7
    
    Slider Revolution: by ThemePunch – 6.6.14
    
    SumUp Payment Gateway For WooCommerce: by SumUp – 1.2
    
    TablePress: by Tobias B?thge – 2.1.5
    
    TikTok: by TikTok – 1.1.4
    
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    
    DavidAnderson – 1.23.7
    
    UsageDD: by Dion Designs – 2.1
    
    Wallet System For WooCommerce: by WP Swings – 2.3.9
    
    Woo Cashback: by Sourav Seth – 1.0.0
    
    WooCommerce Shipping & Tax: by WooCommerce – 2.3.1
    
    WordPress.com Editing Toolkit: by Automattic – 3.73822
    
    WordPress Importer: by wordpressdotorg – 0.8.1
    
    WP Crontrol: by John Blackbourn & crontributors – 1.15.3
    
    WPForms Lite: by WPForms – 1.8.2.3
    
    WP Mail Logging: by WP Mail Logging Team – 1.12.0
    
    WP Mail SMTP: by WP Mail SMTP – 3.8.2
    
    WP Migrate Lite: by WP Engine – 2.6.8
    
    WP Rollback: by GiveWP.com – 1.7.3
    
    Yoast SEO: by Team Yoast – 20.12
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    no-warnings-in-debuglog.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    
    Force SSL: –
    
    Currency: GBP (£)
    
    Currency Position: left
    
    Thousand Separator: ,
    
    Decimal Separator: .
    
    Number of Decimals: 2
    
    Taxonomies: Product Types: external (external)
    
    grouped (grouped)
    
    lottery (lottery)
    
    simple (simple)
    
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    
    exclude-from-search (exclude-from-search)
    
    featured (featured)
    
    outofstock (outofstock)
    
    rated-1 (rated-1)
    
    rated-2 (rated-2)
    
    rated-3 (rated-3)
    
    rated-4 (rated-4)
    
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    Enforce Approved Product Download Directories: ?
    
    HPOS feature screen enabled: –
    
    HPOS feature enabled: –
    
    Order datastore: WC_Order_Data_Store_CPT
    
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #2737 - /main-page/
    
    Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    
    My account: #9 - /my-account/
    
    Terms and conditions: #146 - /terms/
    
    ### Theme ###
    
    Name: Impreza Child
    
    Version: 1.0
    
    Author URL: https://us-themes.com/
    
    Child Theme: ?
    
    Parent Theme Name: Impreza
    
    Parent Theme Version: 8.17.4
    
    Parent Theme Author URL: https://us-themes.com/
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /home/d9eaee281rnd/public_html/wp-content/plugins/us-core/templates/woocommerce/cart/cart-totals.php version - is out of date. The core version is 2.3.6
    
    /home/d9eaee281rnd/public_html/wp-content/plugins/us-core/templates/woocommerce/checkout/payment.php version - is out of date. The core version is 7.8.0
    
    /home/d9eaee281rnd/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
    
    /home/d9eaee281rnd/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
    
    Outdated Templates: ?
    
                                                                      Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    
    Shop country code: GB
    
    WooCommerce currency supported: ?
    
    Advanced Card Processing available in country: ?
    
    Pay Later messaging available in country: ?
    
    Webhook status: ?
    
    PayPal Vault enabled: ?
    
    ACDC Vault enabled: –
    
    Logging enabled: –
    
    Reference Transactions: –
    
    Used PayPal Checkout plugin: –
    
    Tracking enabled: ?
    
    ### Admin ###
    
    Enabled Features: activity-panels
    
    analytics
    
    product-block-editor
    
    coupons
    
    core-profiler
    
    customer-effort-score-tracks
    
    import-products-task
    
    experimental-fashion-sample-products
    
    shipping-smart-defaults
    
    shipping-setting-tour
    
    homescreen
    
    marketing
    
    mobile-app-banner
    
    navigation
    
    onboarding
    
    onboarding-tasks
    
    remote-inbox-notifications
    
    remote-free-extensions
    
    payment-gateway-suggestions
    
    shipping-label-banner
    
    subscriptions
    
    store-alerts
    
    transient-notices
    
    woo-mobile-welcome
    
    wc-pay-promotion
    
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    
    new-product-management-experience
    
    product-variation-management
    
    settings
    
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-08-02 20:28:27 +01:00
    
    Options: ?
    
    Notes: 106
    
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 6.2.2
    
    Connected to WPCOM: Yes
    
    Blog ID: 220681164
    
    Account ID: acct_1NO7RpCE7mRWJMfA
    
    ### Action Scheduler ###
    
    Canceled: 1
    
    Oldest: 2023-07-17 18:15:35 +0100
    
    Newest: 2023-07-17 18:15:35 +0100
    
    Complete: 267
    
    Oldest: 2023-07-03 06:35:10 +0100
    
    Newest: 2023-08-02 10:24:32 +0100
    
    Failed: 545
    
    Oldest: 2023-02-22 15:06:17 +0000
    
    Newest: 2023-07-31 14:01:17 +0100
    
    Pending: 4
    
    Oldest: 2023-08-02 23:23:31 +0100
    
    Newest: 2023-08-07 14:01:17 +0100
    
    ### Status report information ###
    
    Generated at: 2023-08-02 15:51:35 +01:00
    
    - *Fatal Error log*: Share a copy of any fatal error log found under *WooCommerce* → *Status* → *Logs*.
    
    theres no button to download these ill attach dubug log as well
    Thread Starter knoxyknoxy

    (@knoxyknoxy)

    Hi roxy did you get my reply?
    hope you get sorted larsorizor

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