itmanagercio – Your attitude is APPALLING.
You’ve purchased something you don’t understand, which does exactly what it claims to do. Is it called “WordPress Backup to Dropbox and Restore from Dropbox?” No.
Then, you come on here with a bad attitude.
IT Manager CIO, maybe you should learn how the software you use actually works, before accusing others of providing poor service. I’m sure the company is sorry that you didn’t read the specification of the product before you bought it. Then again, that seems to be what every IT Manager I’ve ever met seems to do.
To restore files:– Upload all files that don’t end with *.sql, via FTP.
To restore SQL: Go into PHPMyAdmin (ask your host if you don’t know where this is), head into your database, click “Import”…choose the backed up SQL file.
A simple Google search would have taught you that.
And you think your backups aren’t worth a red cent? Nice.