kmgreen

Thanks for your reply. Perhaps ours is a special case, we have a closed system. We have a CAS server, a WP server, and various custom application servers. We control the CAS server and services supported (targeted sites/services). We are using the WP server as the authentication repository. (I don’t know if that is the correct term) What I mean is, the CAS server looks up users trying to access our servers/services against the WP database. Plus we turned off regular WP logins via Authorizer so a user must create a WP account prior to being able to obtain access to any of our other custom application servers/services via our CAS server. We have no plans to support any outside systems with our CAS server. We are using Authorizer to handle access to the WP site from CAS and we are using the user’s email address in our custom applications for identification of the users there. Then I discovered that WP users can change their email addresses (I am new to WP) which made our approach a house of cards. If a user changes their email in WP, the linkage to our other systems fails. I investigated WP for a setting which would disallow email updates but that doesn’t make sense because it happens in the real world – (name change, service change, …) Plus being new at WP I wish to keep my instance as vanilla as possible. At this time I learned that WP users cannot change their user names and asked this question.
My thinking is user name or email address, it is just a string which must be unique to identify a user. I hope this provides better context for my request.
I believe I understand the security issue you describe in your reply. But since we would be using the WP user names in our “external” systems which WP guarantees to be unique and I believe our CAS server is configured to only go to our sites/services; that issue may be moot. There will be no accidental overlap, it is a deliberate equality we wish to maintain. Anyhow it is hard to say if this use case is wide spread (somehow I doubt it) or how hard it would be to point Authorizer at user name instead of email but unless you ask the question… You know. Thanks again for your attention – Regards Kevin

Marked as resolved – reply cannot be empty ??

Nikhil,
Thank you for the consideration of my suggestions.
I look forward to the future improvements while using the plugin
Best regards
Kevin

Again – thanks for the quick response
– I got busy so it has taken me some time to reply.

I did not see the setting you refer to above – it works as advertised.
However it is a global setting – which works when a user wishes to go right to the FAQ every time. But is is a bit of misdirection when the user wishes to create a new ticket.

Is there a way to change the default tab via the URL? or some other method.
So if the user wants FAQ they can be sent to [wp_support_plus] with the FAQ as the default tab and if they want to do a support ticket they can go there with Create a new ticket tab as the default tab.
It is a minor thing but users can become annoyed at such things.

Best for what the way I wish to use your plugin would be a new short code with just the FAQ tab in the UI.

One other request would be for the FAQ to remember and apply the Category and Search filters after the user press the Back to FAQs button. It seems to go to category:General and clear the search value entered. If there were multiple hits with the search criteria provided the user would need needs to pick the category and type the search criteria again to get to the other entries.

I hope it is OK to put forth my requests to you. I like the plugin a lot – it is light weight but has good functionality. I think these are minor changes which would increase the functionality and others may like the changes as well.
Anyhow – it’s your party and you will decide
Thanks
Kevin

Sure – thanks for the quick response.
I would like to use the FAQ section of the plugin as the FAQ for my entire site.
I would like to have a menu option for “FAQ” or a link or button on any page / post which the user could select to navigate to the FAQs

Option 1:
So I was hoping there might be a way to show the ticket page with the FAQ tab pre-selected
or
Option 2:
Have a new short code for a UI to display just the the FAQs that have been established in the plugin (with category and search)

I am rather new to WordPress so perhaps there already is a solution to this of which I am unaware.
Thanks again for your attention to my request
Hope this message makes my question clearer.
Kevin