kmat19cs

Hi @wfphil

Thank you so much for your help resolving this!!

I’ve been playing around with the site today and haven’t seen the 503 error ??

I’ll get in touch with the hosting provider and update them on the solution too.

Cheers!

Hi again @wfphil, thanks for the new instructions!

I did what you said, and when I select the “X-Real-IP HTTP header” option is does indeed show my correct IP.

Did my host give me wrong info when they said they don’t use a front-end proxy? Or is this option safe regardless?

I’d previously looked at these options and found that sometimes when I click the “recommended” option it shows my actual IP, but other times (usually) it shows random ones.

Thanks for your ongoing help!

Hi @wfphil thanks for your quick response. I just got the 503 error again and there was only 1 second difference in times on the timestamp (19:41:16 GMT vs 19:41:17 GMT). This was the same time difference as on Friday when I was last working on the site.

I just emailed you the diagnostics report.

Thanks again!