klishb

Hi Eric @winmkt,

As a side note, if you know what items are taxable I think you can use standard tax class on everything that you want taxable. I would rather have it dynamically determine that in case any laws change. For some reason you won’t find this in the WooCommerce Services documentation anywhere, but in order for this to correctly identify whether a product should be taxed you need to set it to taxable and set the tax class code per the TaxJar API documentation. That’s what I’ve done and if you look at the API request and and response you’ll see those tax codes do get used in the API call if you define them on products.

I really think WooCommerce Services should have that referenced in their documentation.

Shaun,

Wanted to add one more thing. I’ve studied the API request and responses. It actually works correctly the first time. It’s the tax table caching that’s breaking it. Once it populates the tax tables then it doesn’t work correctly. Is there any way to disable the tax table caching?

Hi Shaun,

I guess my concern is that I’m not trying to do anything special here in my opinion. No advanced features, reporting, or automatic filing of taxes, etc. Certainly those kind of things should require a more full featured plugin. Whether or not shipping should be taxed is in the API response you’re already getting back from TaxJar. Leveraging that response seems like it would be quite straight forward to code and not a time-consuming task. We’re also not talking about adding additional features. This is about fixing something already in the product that doesn’t work.

• This reply was modified 4 years, 10 months ago by klishb.

Since I’m pretty sure it was coming from JetPack I just disabled that plugin and confirmed it goes away. That being said, I’m pretty sure JetPack is only outputting those lines because I have WooCommerce installed.

Definitely not resolved. Support asked that I open a ticket in their system, but they aren’t willing to fix the issue. WooCommerce Services doesn’t correctly use the response returned by the API:

“freight_taxable”: false,

I have a long running ticket with support about being taxed on shipping. It doesn’t work correctly.

Thank you @fresatomica. Unfortunately I don’t have that as an option in my theme. Ideally I’d like to update the message rather than remove it though. Not sure if you have any thoughts on how to do that. Seems like it would be within WooCommerce so maybe I need to make a post in their forum.

The only reason I posted this here is because it’s wrapped in this (with some other lines)

<!– Jetpack Open Graph Tags –>
<meta property=”og:description” content=”This is where you can add new products to your store.” />
<!– End Jetpack Open Graph Tags –>

Excerpts are only an option on posts. I don’t have that option on pages. Also not sure about the social media sharing message.

Ticket #2865426

For some background – I launched this site in June 2018 and we first noticed the problem occurring in November 2018 I believe. After these orders have been placed we’ve been refunding the customer’s tax back. It would be nice to figure out why it happens. I can’t say for sure, but I would guess that it happens on about half the orders.

The store address is set to 13035 and my test customer order is the one I have above which is 13421. There is one item in the cart that is a food item with the tax rate set to “Food – 40030”. The only zip code in that tax rate table is 13122 that has the shipping column checked.

Bare in mind this problem happens to many of our orders, but not all. The above is just an example of me reproducing the problem.

I guess I probably did add those additional classes in order for them to be assigned to the products.

Also, I’m noticing that over time the tax tables have become populated. I believe the plugin does that and it’s used as a cache if the API can’t be contacted at the time of sale? I’m showing one zip code in the Food class table that has shipping checked off to be taxed. It’s not my test order’s zip code, but I’m curious why that happened for only that one zip code.

I don’t remember adding the additional classes, but I have these:

Candy – 40010
Food – 40030
Reduced rate
Zero rate

All products are Tax Status = Taxable. Each product is assigned either the Candy or Food Tax rate.

• This reply was modified 4 years, 11 months ago by klishb.

Is it because both servers I’m using are global catalogs in their respective domains? Is that okay?

I’m not even sure I’m using this functionality on any forms, but I have so many. Is there an easy way to tell what forms I may be using this on? I’d like to just deactivate the plugin if I don’t already have a dependency on any forms. That being said, I’m not sure deactivating the plugin will really break any forms where it’s being used.