Kristi at Klarna

Closing ticket due to no response but please reopen is further support is needed, thanks.

Closing ticket due to no response, but please let us know if further support is needed.

Closing this ticket, but please let us know if further support is needed.

@tobbecokta – I’ve found the cause of the issue. The PK07121 are configured for multiple markets, but not fully generated to support all combinations for KCO Global. Currently your requests are sending:

purchase_country: SE
purchase_currency: EUR

but credentials are auto-generated to support SEK purchase_currency for purchase_country=SE. What currencies are you planning to support for your store? Are you using a currency switcher?

• This reply was modified 6 years ago by Kristi at Klarna.

Happy to help, glad it is working now!

Looks better from our side, thanks for your patience with this!

Thanks for clarifying Morgan,
I think the merchant id (MID) PK06748 is corrupt though, so a new username with the same MID will have the same problem. If you use a different email at https://playground.eu.portal.klarna.com/developer-sign-up to get a new MID that isn’t PK06748, hopefully that new MID will work better. I’ve also requested the team to review PK06748 to see if they can determine why it is corrupt in the first place.

Instead of generating new credentials thru the merchant portal, can you please create a new set of credentials through https://playground.eu.portal.klarna.com/developer-sign-up

Hi again @sergermorgan –
Still no countries configured, so this does seem to be a timing issue. Could you try generating a different set of test credentials from https://playground.eu.portal.klarna.com/developer-sign-up and see if those have the same problem? the test credentials before and after yours look correct with countries.

Hi @sergermorgan –
The playground credentials currently do not have any countries configured, hence the error. New credentials take a bit of time (15 minutes to a few hours or so) to generate across all the required systems, so if you just recently created the credentials, please wait some time and retry. If the problem still exists, please let us know and we’ll debug further. thanks for your patience.

Closing as we have not received a response, but please reopen if further support is needed, thanks.

Closing as we have not received a response, but please reopen if further support is needed, thanks.

Closing as we have not received a response, but please reopen if further support is needed, thanks.

I see a successful create_session call for Klarna Payments (https://docs.woocommerce.com/document/klarna-payments/) in our logs. Are you wanting to use Klarna Checkout or Klarna Payments? For more info, see https://docs.woocommerce.com/document/moving-v2-v3-klarna/

Have you deactivated the previous KCOv2 woocommerce-gateway-klarna plugin?

In that KP create_session call, the request was for B2B (customer type=organization), not B2C, but auto-generated playground credentials do not have the B2B product configured, so you would get no options available. If you do want to continue to test with Klarna Payments, please try setting the option to B2C, and after changing configuration settings, it is recommended to try testing with a new incognito window to get a clean session.

“customer” : {
“type” : “organization”
}
response” : {
“timestamp” : “2019-01-13T14:18:41Z”,
“status” : 200,
“Klarna-Correlation-Id” : “e314b9fb-e3aa-43c1-932c-8ed1635352e2”

If you want to continue testing with Klarna Payments, can you retest with a new session and provide the exact error that you are getting?

@carltennberg – Previously this ticket was solved by using the matching Woo Klarna plugin for the contracted Klarna credentials:

If you have a merchant-id with 5-numbers its usually for the old Klarna V2 platform and if its 2 letters and 6-numbers it’s for Klarna’s new platform V3.

Here are links to the plugins for the different platforms:

Klarna Checkout – V2 agreement:
https://github.com/krokedil/woocommerce-gateway-klarna/releases
Documentation:
https://docs.woocommerce.com/document/klarna/

Klarna Checkout . V3 agreement:
https://woocommerce.com/products/klarna-checkout/
Documentation:
https://docs.woocommerce.com/document/klarna-checkout/

If this doesn’t help you resolve the issue, please provide the Klarna MID (merchant ID) and we can check the logs for errors.