Keanan Koppenhaver

Apologies for missing your original message on this. Just responded via email as well but your refund is currently being processed via Paypal and you should see your funds back in a couple days.

On our end, we’re investigating why your emails got bounced to our spam filter and what we can do about the receipt bug you were seeing.

• This reply was modified 5 months, 1 week ago by Keanan Koppenhaver. Reason: Slight typo

We do. It looks like our demo server is currently down but I’m taking a look and should have it back up shortly.

Yes, with the pro version, you can create multiple boards.

And then for each of these boards, you can specify which of your WordPress users should be allowed access.

Hi there,

Are you getting any errors in the Javascript console or any errors in your server error logs that might have some more information?

Hi there!

We do have the Kanban Shortcode plugin, which I think would enable what you are looking for.

• This reply was modified 1 year, 2 months ago by Keanan Koppenhaver.

As in the site is not loading for you at all? I’ve checked in a few different browsers and can’t replicate that behavior.

Either way, your refund is being processed by Stripe and if you don’t see the funds back in your account already, you should in a couple days.

Hi there.

Completely understand the frustration. We’ve had some issues with our email spam filter catching people’s emails, which we’ve completely disabled for now. Happy to issue you a refund if that’s what you’re looking for.

Regarding your error, the first few lines of the file of both the free and pro plugins should look something like this:

<?php
/*
Plugin Name: Kanban Pro
Plugin URI: https://kanbanwp.com/addon/kanban-pro/
Description: Get more done with extra features for Kanban for WordPress
Stable tag: trunk
Tested up to: 5.6.2
Version: 0.0.13
Release Date: July 03, 2021
Requires PHP: 5.3
Author:	Gelform Inc
Author URI: https://kanbanwp.com
License: GPL2
Text Domain: kanban
Domain Path: /languages/
*/

If any of that information is missing, you’ll see the error you’re experiencing. The easiest way to solve this would probably be to re-download the plugin from your account on kanbanwp.com.

It looks like your emails (including the most recent that you sent) were indeed getting flagged as spam by Gmail. Apologies for not seeing this sooner and I’ve initiated your refund, as requested.

You should see the funds back in your account in the next couple of days, according to Stripe’s timeline.

Hi there,

Sorry for the delay here. I’m trying to figure out why you haven’t heard back from us. Can you let me know which email you sent your support messages from? I can make sure we get your refund processed today.

I’ll also be monitoring our our both our main inbox and our spam inbox over the next few days, so if you want to reply on the email thread that you already sent, I’ll make sure we get it and start the refund process ASAP.

Keanan

Hi there,

Sorry for the delayed reply, I’m not seeing an attached screenshot or anything with the errors.

If you’re having trouble attaching it here, you can always email [email protected] directly and we’ll get back to you as soon as we can.

Thanks,
Keanan

Hi there,

We’ve been working through our support inbox and will have responses back to you on your various emails today.

Thanks for reaching out,
Keanan

Thanks for bringing this to our attention. This has been fixed and we’ve taken steps to ensure this won’t happen again in the future.

Hi there,

What sort of reports are you looking to run? At the moment we don’t have any way to run reports from inside the plugin, but we could probably figure something out for you to be able to get the data that you need.

Keanan

Hi there!

We have on our roadmap to integrate the plugin more deeply with WordPress, both with more common post types as an editorial calendar as well as with WooCommerce statuses and attributes. Can you tell us a bit more about how you’re hoping to use the plugin with WooCommerce?

Keanan

Hi there,

At the moment, we only support users getting email notifications when cards are updated with new information. Greater control over notifications is something we are looking into as we continue building out the development roadmap.

How are you currently handling due dates on your board?