kk234

@arosoft There we go. You finally respond. There is no where that says for X level of service you must purchase the product. I would recommend that you communicate that, but be careful it might mean you need to respond more than you are here.

Now, you have started support, but done a poor job at upholding expectations. You said you were addressing what looks like a bug, but you didn’t specify time frames. If you tell someone you are doing something, but then ignore them, then it just upsets them. Try and put yourself in the customer’s shoes.

Where are we at with this issue? I am confident we are not the only customer who uses your product with other plugins.

Customer service is dead. If anyone else sees this, then do not use these guys products. They cannot even respond to basic support tickets.

@arosoft Can you provide any information at all? It’s been weeks since the initial ticket. I’m not expecting immediate fix, but something other than ‘we’re working on it’ and ‘soon’ would be more comforting. Do we have any form of ETA?

@arosoft could I please get a response?

Hello, I am checking back in to follow up. Thanks

No Worries, let me know if you want admin access to the staging site to test with.

Hello, I am not using the classic checkout. The classic checkout does not do well with Woocommerce or their payment gateways.

Yes, using client mode only was not returning an address.