kjdesign

I’m getting this same error message on one of the websites I manage that uses this plugin…the message shows up on the Products page (not the dashboard or the Plugins page). When I click “See Available Updates”, it redirects to the Plugins page, but no update is available. Version is 7.4.1

You’re the best! Thank you!!!

Yikes, sorry…didn’t realize the URLs would be converted to gigantic previews. Here they are again:

https:// www. amazon.com/My-Search-Air-Jeanne-Johnson/dp/1667805347/

https:// www. amazon.com/Jeanne-K.-Johnson/e/B09N9VKMH8

@ihereira error logs are pasted below. I’ll follow up when I hear whether her customer was able to purchase successfully!

2021-12-13T08:41:55+00:00 CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:961
Stack trace:
#0 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)
#1 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')
#3 /home1/finanff9/public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images')
#4 [internal function]: do_shortcode_tag(Array)
#5 /home1/finanff9/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_s in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 961

2021-12-13T10:36:33+00:00 CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:961
Stack trace:
#0 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)
#1 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')
#3 /home1/finanff9/public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images')
#4 [internal function]: do_shortcode_tag(Array)
#5 /home1/finanff9/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_s in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 961

2021-12-13T15:04:15+00:00 CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:961
Stack trace:
#0 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)
#1 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')
#3 /home1/finanff9/public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images')
#4 [internal function]: do_shortcode_tag(Array)
#5 /home1/finanff9/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_s in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 961

2021-12-13T15:13:07+00:00 CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:961
Stack trace:
#0 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)
#1 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')
#3 /home1/finanff9/public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images')
#4 [internal function]: do_shortcode_tag(Array)
#5 /home1/finanff9/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_s in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 961

2021-12-13T17:04:53+00:00 CRITICAL Uncaught Error: Call to a member function get_sku() on null in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php:28
Stack trace:
#0 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1638): wc_get_template('single-product/...')
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php(1062): woocommerce_template_single_meta()
#3 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(293): et_builder_wc_render_module_template('woocommerce_tem...', Array)
#4 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(391): ET_Builder_Module_Woocommerce_Meta::get_meta(Array)
#5 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woo in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php on line 28

2021-12-13T20:20:44+00:00 CRITICAL Uncaught Error: Call to a member function get_sku() on null in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php:28
Stack trace:
#0 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1638): wc_get_template('single-product/...')
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php(1062): woocommerce_template_single_meta()
#3 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(293): et_builder_wc_render_module_template('woocommerce_tem...', Array)
#4 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(391): ET_Builder_Module_Woocommerce_Meta::get_meta(Array)
#5 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woo in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php on line 28

2021-12-13T20:21:18+00:00 CRITICAL Uncaught Error: Call to a member function get_sku() on null in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php:28
Stack trace:
#0 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1638): wc_get_template('single-product/...')
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php(1062): woocommerce_template_single_meta()
#3 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(293): et_builder_wc_render_module_template('woocommerce_tem...', Array)
#4 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(391): ET_Builder_Module_Woocommerce_Meta::get_meta(Array)
#5 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woo in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php on line 28

2021-12-13T20:22:49+00:00 CRITICAL Uncaught Error: Call to a member function get_sku() on null in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php:28
Stack trace:
#0 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1638): wc_get_template('single-product/...')
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php(1062): woocommerce_template_single_meta()
#3 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(293): et_builder_wc_render_module_template('woocommerce_tem...', Array)
#4 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(391): ET_Builder_Module_Woocommerce_Meta::get_meta(Array)
#5 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woo in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php on line 28

Ok so I switched the checkout page back to the standard editor (instead of Divi), and it seems to have worked. I tested it on the staging site and live site. I’m waiting to hear if her customer can place the order now…fingers crossed!

Hi Oyadeyi,

Thanks for responding! They were already selected, but I reselected and saved them again, and I’m still having the same issue…

Annnnd I probably should have included this in my original post.

It says that the cart/checkout pages don’t have the shortcode, but they do have Woocommerce blocks and they LOOK ok…but maybe that’s the problem?

System Status Report:

### WordPress Environment ###

WordPress address (URL): https://www.financialliteracylessons.com
Site address (URL): https://www.financialliteracylessons.com
WC Version: 6.1.0
REST API Version: ? 6.1.0
WC Blocks Version: ? 6.5.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.0
WC Database Prefix: wp_ifpj_
Total Database Size: 28.43MB
Database Data Size: 25.12MB
Database Index Size: 3.31MB
wp_ifpj_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

attachment: 412
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
customize_changeset: 1
et_pb_layout: 48
et_pb_layout_stashed: 8
layout: 2
memberpresscoupon: 11
memberpressgroup: 7
memberpressproduct: 1
memberpressrule: 5
nav_menu_item: 33
nf_sub: 42
oembed_cache: 2
page: 60
post: 112
product: 9
product_variation: 2
revision: 778
shop_coupon: 6
shop_order: 56
shop_order_refund: 1
tribe_events: 9
tribe_organizer: 1
tribe_venue: 1
woocustomemails: 4
wpm-testimonial: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

ManageWP - Worker: by GoDaddy – 4.9.13
BackWPup: by Inpsyde GmbH – 3.10.0
Classic Widgets: by WordPress Contributors – 0.2
Custom Sidebars: by WebFactory Ltd – 3.35
Duplicate Page: by mndpsingh287 – 4.4.7
List category posts: by Fernando Briano – 0.86
Login or Logout Menu Item: by cartpauj – 1.2.1
MemberPress AWS: by Caseproof
LLC – 1.3.5

Ninja Forms: by Saturday Drive – 3.6.7
PDF Embedder: by WP PDF Embedder Team – 4.6.4
Simple Divi Shortcode: by Fabrice ESQUIROL - Creaweb2b – 1.0
Strong Testimonials: by WPChill – 2.51.6
The Events Calendar: by The Events Calendar – 5.12.3
Wordpress Hide Posts: by MartinCV – 0.5.4
Woo Custom Emails Per Product: by Alex Mustin – 2.2.9
Pay For Post with WooCommerce: by Pramadillo – 3.0.6
WooCommerce: by Automattic – 6.1.0
Yoast SEO: by Team Yoast – 17.9
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.2

### Inactive Plugins (2) ###

WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
Wordfence Security: by Wordfence – 7.5.7

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2
ManageWP - Worker Loader: by GoDaddy – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #102 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #105 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Child Theme
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.14.5
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: Divi-child/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 78
Oldest: 2021-12-13 07:02:59 -0800
Newest: 2022-01-11 13:20:49 -0800

### Status report information ###

Generated at: 2022-01-11 13:25:04 -08:00

One more piece of the puzzle…if I’m already logged into the website (under an account I created previously, when testing orders), everything works fine. It’s apparently only when a new customer is trying to make a purchase and create an account that things get hung up…