kishanranawat

Hi there,

We are really sorry for the inconvenience you are facing with the email sending process.

Can you let us know how many subscribers you have in the list? Also, can you please let us know how many emails are currently set in ‘Maximum Emails To Send In An Hour’ and ‘Maximum Emails To Send At once’ settings from Email Subscribers –> Settings –> Email Sending? This will help us to replicate the issue on our end.

Hi there,

We are really sorry for the delay in getting back to you. Could you report the problem here? We will look into the issue directly and do the needful.

Hi there,

Thanks for contacting us. We are sorry for the issue you are facing with Email Subscribers and Paypal Express Checkout.

We have tried to replicate the issue on our end but it seems it not getting replicated. Can you give us more information regarding the express checkout settings and the steps to replicate the issue?

Also, will it be possible for you to check the log files for any error related to this issue?

Hi there,

Thank you for contacting us!

Sorry for the inconvenience you are facing with the export process. Can you give us more information regarding the issue like how many contacts you are trying to export and contacts’ status etc? Could you share a screenshot of the Export contacts screen?

• This reply was modified 4 years, 11 months ago by kishanranawat.

Hi there,

We would like to inform you that we have released a new version of the Email Subscribers.

Please update Email Subscribers to the latest version 4.4.5 and let us know if your issue gets resolved after updating the plugin.

• This reply was modified 4 years, 11 months ago by kishanranawat.

Hi there,

I am sorry for the delay in getting back to you.

I am afraid that currently, we can’t help much in this situation but we are planning to release a new version of Email Subscribers by tomorrow.

We appreciate your coordination and patience. Your issue will get resolved after updating to the newer version.

Hi there,

Thanks for getting back to us and giving us more information regarding the issue. We were able to replicate the issue and have fixed the issue on our end.

We are planning to release the fix soon. Thanks for your coordination and patience.

Hi,

Sorry for the inconvenience you are having with the import process. Can you let us know more about the issue like how many contacts you are trying to import/existing contacts count?

Also, can you please make sure if WordPress Cron is enabled on your site since the current import/export process needs it to be enabled to import/export contacts in the background?

Hi,

Sorry for the inconvenience caused. We will check this issue and update you.