kishanranawat

Hi there,

I assume here you want to redirect to a custom site URL that is not part of your site.

Currently redirecting to a custom site URL is not possible through the plugin settings but with the help of following custom code, it can be achieved.

add_action( 'es_redirect_to_optin_page', 'icegram_express_redirect_to_custom_url', 9 );

function icegram_express_redirect_to_custom_url( $es_page_request ) {
	if ( ! empty( $es_page_request ) && 'optin' === $es_page_request ) {
		$redirection_url = 'https://example.com'; // Proxy site URL goes here
		wp_redirect( $redirection_url );
		exit;
	}
}

Note: The above code snippets can be added in the functions.php of your current active child theme or through the Code Snippets plugin. You can change the redirection URL as per your requirement.

Hope this helps you. Let us know if you have any further queries.

Thank you.

Hello there,

If you are using the Drag-n-Drop editor for creating the post notification email, then you can checkout this screen recording for how to set categories, post type etc.

For classic editor, you can checkout this screen recording.

Hope this helps you. Let us know if you have any further queries.

Thank you.

Hi there,

Thank you for sharing your queries with us. Glad to hear that you were able to figure it out yourself.

We have noted the difficulties that you faced and will surely fix them in the upcoming versions.

Thank you.

Hi there,

The unsubscribe link in the weekly summary email should work automatically without any additional configuration from your end.

If you are getting a 404 page, then this might be due to some error. If you can contact us on our private support channel here, then we can check it further.

Currently, the weekly summary email is enabled by default and can only be disabled from the unsubscribe link but we have noted your feedback and will try to add an option for this in the upcoming versions.

Hi there,

Thank you for contacting us. We checked the issue at our end but it looks like both Icegram Express and WooCommerce plugins are working as expected.

To debug the issue further, we need some more information regarding your site. Can you let us know the Icegram Express, WooCommerce, and PHP versions on your site?

Also if debugging is enabled on your site, then the error should have been logged in the site error log. Can you please share the site error log with us in that case? Usually, it is located inside <site-root>/wp-content folder. You can also contact your hosting provider for this.

Thank you for your coordination in debugging the issue. Let us know if you have any further queries.

Note: Since the error log might contain sensitive information regarding your site like folder path, credentials, etc, please remove them before sharing it here.

Hi John,

We are extremely sorry for the issue that you are facing while disabling the admin notification.

To check the issue further, can you please contact us on our private support channel here? We will continue our communication from there.

Please mention this thread URL while contacting us on our private support channel.

Let us know if you have any further queries.

Thank you.

Hello there,

Thanks for contacting Icegram Support Team.

We aren’t able to replicate the issue on our end. We suspect that it may be due to a plugin or theme conflict.

Will it be possible for you to perform a conflict test on your site? You may need to temporarily disable all other plugins except Icegram Express plugin and switch to a default WordPress theme.

We recommend doing the troubleshooting using the Health Check plugin which disables all the plugins and switches the current theme to the default theme only for the current logged-in user when troubleshooting mode is enabled. It does not affect other users or site visitors. You can get the Health Check plugin from here. After enabling the troubleshooting mode in Health Check plugin, activate the Icegram Express plugin, and check if the issue is resolved or not.

If it is resolved, then you can activate plugins one by one or switch to the current theme and check which is causing the issue.

If the issue persists with only Icegram Express active, do let us know if this is the case. We may then need to debug it further.

Hope this helps you.

Let us know what comes out or if you have any further queries.

Thank you.

Hello there,

There can be various reasons why the above error can be triggered. Generally, it occurs when the host’s sending limit is exhausted.

The plugin gives an option using which you can limit the maximum number of emails that can be sent in an hour or at once. This setting can be accessed from dashboard menu Icegram Express –> Settings –> Email sending(tab). We have attached a screenshot here for reference.

Can you please confirm if the above sending limits are within your host’s allowed limits? You can contact your hosting provider for more inputs related to this and adjust the limit accordingly if that is the issue.

If the issue is not resolved even after following above steps, then we might need to debug the issue further.

Thank you.

Hi there,

Thank you for contacting us.

The link option can be accessed by selecting the linked text. We have attached a screen recording here for a reference.

Regarding editing the button text issue, we are able to edit the button’s text by double clicking the button block. We have added screen recording here.

Can you please confirm if you are still facing the mentioned issues even after following the steps shared in the above screen recordings? If you can share the screen shots or screen recording in this case, that would be helpful in understanding the issue further.

Thank you.

Hello there,

To make the subscription process smoother for logged-in users, the plugin auto fills the email field with the logged-in user’s email. This helps in reducing the subscription steps.

For non logged-in users, the plugin shows an empty email field as usual. They won’t be seeing the admin email. We have confirmed this behavior on the given site link too.

We hope you will found this feature useful. Let us know if you have any further queries or doubts regarding this.

Thank you.

Hi there,

Thanks for reaching out to us! Hope you’re doing well.

Yes, the tables mentioned in above screenshot are created by the Icegram Express plugin.

Hope this resolves your queries. Let us know if you have any further queries.

Thank you.

Hi @animalejourbano,

Thank you for reporting this error. We are able to replicate it on our end too with Docker image wordpress:6.2.0-php8.1-apache.

We are working on a fix for the issue and will try to release a fix in upcoming releases. Will let you know when this goes out.

Hope this helps you. Let us know if you have any further queries.

Thank you.

Hi @ozonia,

Thank you for providing the CSV files. We checked them at our end but couldn’t replicate the issue. We have attached a screen recording here for a reference.

From above testing, it looks like there isn’t any issue CSV files. Therefore the issue might be with one or more database tables which are used during import.

If you are familiar with database management tools like phpMyAdmin, can you please check if following tables are present in the site’s database?
1. wp_ig_temp_import
2. wp_ig_contacts
3. wp_ig_lists_contacts

Note: wp_ prefix in table name might be different on your site depending on the configuration.

You can install plugin like phpMyAdmin which will allow you to check the tables directly from your WordPress dashboard.

If you want us to look into the issue then you can contact us on our private support channel here mentioning this thread URL for a reference.

Hope this helps you. Let us know what comes out in your testing or in you have any further queries.

Thank you.

Hi @ozonia ,

Thank you for giving us some more information related to the issue.

Can you please also share the sample CSV file which you are using during the import? That would be helpful in debugging the issue further. You can upload the CSV file to Dropbox or Google drive and share the link with us.

Thank you.

Hello @ozonia ,

If the CSV file has?First Name?and?Last Name?columns, then the plugin will automatically detect them. If the CSV file doesn’t have these two columns, then you might need manually map those columns. We have attached a screen recording here for a reference.

For Email column to be detected correctly, the plugin needs a valid email address for the first subscriber(screenshot attached) otherwise the plugin won’t be able to detect the Email column and you might need to manually map the Email column as well.

Can you let us know the error you are getting while importing subscribers? That will be helpful in understanding the issue further.

Thank you.

• This reply was modified 1 year, 8 months ago by kishanranawat. Reason: changed subscriber to subscribers