kirsj

My client worked for a while with Responsive Lightbox & Gallery (the free version) and he liked it, but typically some features were missing. So my client purchased an annual subscription for the FancyBox Pro extention, the ‘Business plan’, which comes with ‘Priority Support’!

The plugin worked well.
Now my client wanted to know if the default functionality, which doesn’t allow references to a specific image could be changed to use permanent image urls, allowing linking from internal posts/pages to a specific image in the lightbox (the default functionality sends the user to the current gallery).

My client then found out that the Priority Support sends him to the same forum as used for the free version – and also, his request was hanging for days without any reaction. Typically the chat function is ‘temporarily off-line’, i.e. for any practical purposes – permanently unavailable.
The forum can be characterized as dominantly being a scrap yard where up to 5 years old requests for support rest unattended.

This means that no support is available in real life – neither free or as per ‘Priority’.

I contacted dFactory in Poland, att. Bartosz Arendt, and asked why my client’s priority support, which he had paid for, wasn’t delivered.
Then my client’s ticket was responded to in the forum – but in a very evasive way, and obviously from a person without a clue about the functionality of the plugin – a student assistant of some kind.

Further, the answer should have caused a notification to my client’s mailbox. That didn’t happen either.
My client returned to the ‘scrap yard’ and asked if any qualified person was able to answer the very simple question he had asked.

Then silence.

Conclusion: This Bartosz Arendt identity, whatever it is covering, is taking money for ‘Priority Support’ which is not delivered.
That constitutes a fraudulent activity under the WordPress umbrella.

I urge the WP administration to investigate if the standard of this ‘Bartosz Arendt’ business is compatible with the rules of conduct within the organization.

My client has not asked for support from this location.
I repeat – My client has asked FRANK to provide a TEST version of the Pro plugin to be installed and tested by my client before a purchase.
This has proven to be impossible.
FRANK excuses the evasive behavior with ‘business matters’ and ‘WP.org guidelines’.

We have chosen not to do business with this Faraz, alias FRANK.

FRANK: ‘We already gave the deal to test Pro plugin before buy’.

My client refutes that. He was initially given the offer to have the plugin installed on his test site by FRANK. But my client is interested in managing the installation himself while learning how the plugin works. For that purpose FRANK even produced a short screen copied video of the installation procedure to facilitate that.

Now, when my client asks for the Pro plugin to be available for his download, he has been ignored by FRANK, who just repeats the demand of doing the installation on behalf of my client.

At this point my client has had enough of FRANK, who keeps moving the post. We have stopped further consultations with FRANK.

This example is serving as a warning to others: Don’t buy the Pro plugin up front, wait until you know how it works.

My client has this problem:

Farazfrank created a demo online to be run by my client, but that demo includes Layout 13, which is only available in Slider Factory Pro. The free version, Slider Factory, ends with Layout 12.
This means that my client has no chance to test the received demo unless he buys the pro version up front.
We have both suggested FRANK to make the Pro version available for a test period, but apparently such an obvious service is impossible, and for unexplained reasons.
So, the customer in general is forced to buy what could be ‘the cat in the bag’ before he/she is able to confirm a demo from FRANK with a Pro layout (13 in this case) claiming to solve a Pro-problem.
Even the claim above ‘there is no error or issue’ is unsupported, as the customer is forced to purchase the Pro plugin to find out. If the claim shows to be wrong, he now has to deal with a web-company in India.
FRANK has chosen not to solve or even explain this Pro-dilemma.

It’s nice of you. Then it’s either-or. But nothing really competes with the NextGEN Gallery’s presentation options – except for the strange missing finger-zoom. Also any change of gallery creates new urls and all links from posts have to be redirected. I think the owner will wait for NextGEN Gallery to be zoomable.

Thank you.

The reaction is:
1. the text appears on the lower part of the image and cannot be hidden,
2. all linking to the earlier images has to be redirected.

Otherwise not a bad presentation considering the pinch option.

Thanks,

I’ll have to forward the sad news ;O/

Hi,
It came as a surprise and disappointment for the person with the iPhone, because most images in her world can be zoomed with the fingers on the screen.
Do you think this is something Imagely – or whoever is responsible for NextGEN Gallery – would consider to improve?