kiquafix2012

Hi,

can confirm this issue on manual orders. Our customers get to see the following message too: No PayPal order found in the current WooCommerce session.

No errors in the log though. No info on Paypals side. Works perfect with all other payment methods.

Thanks!

Hello Mat,

actually the customer is not sent to order-received page for some reason. However the order has gone through. Money has been transferred and it also shows as paid in woocommerce. But according to the tracking on matomo, the user never visited the “order-received” page.
This seems to be for some PayPal payments the case.

Hi Mat,

instead of checking for status we are now checking for payment method and ignoring the ones with the the quote-payment method using same logic as with pending status. This also works as intended.
However some conversions are still not beeing tracked. They are tracked as visits, however the conversion is not working. In the log file, there is no log regarding the order being ignored. It is not logged at all.

Any idea where this could come from?
We are also using custom “tracking code entry” because we already have a matomo user + site and we dont want to use the new one, that was created by the plugin (also very weird, that we are not able to change this, or am i missing something?

Best regards
Kai

Hello Mat,

I have implemented your suggestions and this has worked, so far that these quote requests are no longer tracked. However at the same time, this has also caused, that payments via Paypal (via the default Paypal-Standard Plugin) are no longer being tracked as conversion.

It views it just as normal visit. For Stripe Gateway this is not an issue and everything works as intended.

View post on imgur.com

Any solutions for this?

Hi Mat,

thanks for taking time. Right now we are just using Matomo Analytics – Ethical Stats. Powerful Insights.

E-Commerce Tracking works. Matomo Support replied, that the “woocommerceanalytics” plugin is not required anymore.

It is not a custom order status, it is the default “Pending payment” status which is still tracked as conversion. Is this intended?

Kind regards

Yes.

Also, all the sites, pixel, catalogues, etc. are correctly detected. Just cant proceed.

https://ibb.co/Jv7Y2qS

Hello,

so I got in touch with facebook and they helped to fix the issue regarding using the existing business manager.

What we were not able to solve, is how to use the existing pixel. Is this intended by you, to use a new one?

Best regards,
Kai

Oh just an addition. If I than want to create a new business manager with I get the following error:

https://puu.sh/Go6Fp/d8246d9da4.png

Hi there,

since I am already logged in, it asks me if I want to continue with my account. However here it looks like it is using my personal account? But I think this is normal, since you always need a facebook account to have a business manager profile/access.

If I than say continue, it wants to create a new business account.

I added a screenshot to show you this: https://puu.sh/Go6tf/fdcda87cf2.png

Hello Simon,

thank you for the reply.

I am pretty sure we have a business manager account, but just to be sure what is the best way to check this?
We can access the facebook business manager. Here can take a look at our data gathere by the pixel (which is still active). We can also view and edit the catalogue which is transfered from woocommerce.
We also run ads through our business manager.

So as mentioned, I am pretty sure that we already have an account, however during the process for your new update plugin it wants me to create a new one.

Best regards,
Kai

Oh and more thing, I also found out that sharetribe also offers a solution for paypal, where the payment is split up ??

I also just found this solution, maybe this can be replicated for woocommerce? https://docs.cs-cart.com/latest/user_guide/addons/paypal_for_marketplaces/index.html

You can see it here: https://webkul.com/blog/woocommerce-marketplace-paypal-commerce/

This solution I think is provided my “Webkul”. I found it on the internet.

This way, people can still use Stripe if they want, to order everything together or they have to create multiple payments when they want to use paypal.