Kimberly189

I suspect it is because I no longer require people to have an account before registering for a program. People with accounts do have this option appear.

My apologies. We can close this thread.

The issue has been resolved by Elegant Themes DIVI Support team. Turns out it was a repetition in the Stripe plugin causing the multiple instances of your Store Credit option. Some appropriate CSS has fixed the issue. We can close this thread.

Sorry – the second image link is:

https://snipboard.io/AkcYOu.jpg

Hi Fauzan:

I don’t want to switch my theme to Storefront in case I create other issues. I have people registering for courses on this site 24/7.

Here are the screenshot links:

https://snipboard.io/3IK29Z.jpg

https://snipboard.io/AkcYOu.jpg

• This reply was modified 1 year, 5 months ago by Kimberly189.

IMAGES:

https://www.nexusvolleyball.com/wp-content/uploads/2023/09/Coupon_1.jpg
https://www.nexusvolleyball.com/wp-content/uploads/2023/09/Coupon_2.jpg

Hello. Thanks for replying. I now believe it was the customer who did not properly enter his details after I reverted his order to Payment Pending status. The credit card transaction he said he put through was never captured by a Stripe endpoint, and nothing appeared in his own Mastercard records. It was an unfortunate example of customer error, not a Woo Commerce or Stripe issue.

I thank you for you careful reply.

Kim

I am happy to report that using the functions.php code snippet process as explained in an earlier thread (New order numbers are not in sequence – vlohar08) has worked!

Elegant Themes has escalated this issue to their development team. The fix for this Checkbox “required field” in the DIVI Builder is with them. ET Support assures me it will be addressed in a future update. Thanks for your reply.

And finally – all the orders are GOING through anyway despite the error messages! Help. I’m lost. ??

In summary: Required checkboxes in Billing section NEVER create an error when unchecked. Required checkboxes in Order section ALWAYS create an error – whether checked or unchecked. Very curious. Thanks for your help.

Sadly, with more testing I have discovered that these checkbox items, although “required” go through regardless of whether the checkbox is ticked or not. I am using DIVI Theme Builder. Is there possibly a conflict happening?

I was using the checkboxes in the Additional Information (order) section of the checkout page. I put the checkboxes into the Billing section and it works fine now.