Kima Baghdasaryan

Hi,

Please check the following screenshot:

• mytheme-child/ is the directory for your child theme.
• style.css is the stylesheet for your child theme. This file is necessary for WordPress to recognize the child theme.
• photo-gallery/ is a directory within your child theme where you replicate the directory structure of the Photo Gallery plugin.
• frontend/ is a subdirectory within photo-gallery/, mirroring the structure of the plugin.
• views/ is a subdirectory within frontend/, which is where the view files are located in the plugin.
• view.php is the file you want to override from the Photo Gallery plugin. Place your modified version of this file in the views/ directory of your child theme.

Thanks!

Hi,

Unfortunately, the product does not have the mentioned functionality yet. However, the feature you wish to have would be a great addition. So could you please add your suggestion to our Submit Your Idea page?

Our development team will consider working on this for further updates.

Thanks in advance! Have a wonderful day!

Hi,

Please try to Recreate Thumbnails (go to your Gallary, click on Select All > Bulk Actions > Recreate Thumbnails> Apply). Check the?following record.

Please let us know if the information helps.

Thanks!

Hi,

Thank you for bringing the issue to my attention. Upon investigating, our development team has been unable to reproduce the error on PHP 8. While they are uncertain about the cause of the error, they have taken proactive steps by initiating a task to implement changes to avoid such an error.

Thanks!

Have a nice day!

Hi,

If the issue persists even after deactivating all plugins and switching to a default WordPress theme using the Health Check plugin, it indicates that the problem might be related to the core WordPress installation or server configuration. Here are some troubleshooting steps you can take:

1. Clear Cache: Ensure that any caching plugins or server-side caching mechanisms are disabled or cleared. Cached content might be interfering with the display of images.
2. Check Server Configuration: Verify that the server environment meets the minimum requirements for WordPress and the Photo Gallery plugin. Check server error logs for any indications of issues.
3. Test with Default Permalinks: Temporarily switch to the default permalink structure in WordPress settings (Settings > Permalinks) and see if the issue persists. Sometimes, permalink settings can affect how images are loaded.

Please let us know if any of the above-mentioned options helped.

Thanks!

Hi,

Unfortunately, the product does not have the mentioned functionality yet. However, the feature you wish to have would be a great addition. So could you please add your suggestion to our Submit Your Idea page?

Our development team will consider working on this for further updates.

Thanks in advance! Have a wonderful day!

Hi,

To override the view.php file in the Photo Gallery plugin and ensure that your changes persist after updating the plugin, you can use a child theme.

Thanks!

Hi,

We sincerely apologize for the delayed response to your recent inquiry. Our development team has been investigating the issue you reported, and we appreciate your patience in this matter.

I’m pleased to inform you that our development team has identified the issue and has created a task to address it promptly. Rest assured, the problem you encountered will be resolved in our future updates.

Thank you for bringing this matter to our attention, and please accept our apologies for any inconvenience this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Thanks!

Hi,

Unfortunately, the screenshot is not opening.

Could you please send a valid link?

Thanks!

Hi,

Could you please publish the 2024 Gallery group on a page? It seems a separate Gallery Group, which you have not published.

Thanks!

Hi,

This problem might be a conflict with another plugin on your website. Please check it via Health Check plugin and check it.

Thanks!

Hi,

Please upload the screenshot into Google Drive and send the link here.

Thanks!

Hi,

Please check the following screenshot.

Thanks!

Hi, @dpinson

I am using free version of the plugin, can that be the reason of that?

Thanks!

Hi,

Please try to enable zoom option from shortcode > Action on image click section. See the following gif. The zoom option will be enabled on Lighbox., see the following gif.

Thanks!