kevinackford

@sterndata
Thanks for your help so far I have to go now but will pick this up again tomorrow.
If I upgrade and download the newer version of the theme can I move everything across to the updated theme or do I need the dashboard that I cannot access for that?

Thank you again

@sterndata
This is what I see for my dashboard

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If I reinstall the theme will I not lose the site that is there?

@sterndata I have deleted the .htaccess file from my wp-admin folder, cleared the cache, retried but still get the same.
This is what I see for my dashboard
https://kevinackford.uk/wp-admin/

I have tried renaming my plugin folders (I have two mu-plugins and plugins) I have also renamed my theme folder which came up with this when I tried to log into my admin: The parent theme is missing. Please install the “newstore” parent theme
None of the above worked.
I have a conversation with my hosting service the other day and they said that I had two deny codes in my htaccess files which were causing the problem.
The files were:

<FilesMatch ".(py|exe|php)$">
Order allow,deny
Deny from all
</FilesMatch>
<FilesMatch "^(about.php|radio.php|index.php|content.php|lock360.php)$">
Order allow,deny
Allow from all
</FilesMatch>

They were in public_html –> wp-admin –> .htaccess

Should these files not have been deleted?

Thank you again for your assistance.

Hi @sterndata,
Thanks for your reply.
I have had a look in file manager in public_html and found that I have two .htaccess files the same they both have the same date 4th Feb 2020(times 1:58pm & 4:40pm), both the same size 397 bytes, both type text/x-generic and both with permissions 0444
I also have .htaccess-210301212200-603d5af868b15-duplicator.bak dated 1st March 2021 9:22pm size 743 bytes type text/x-generic permissions 0644

Thank you @sterndata I have followed the steps by going into my control panel, renaming my plugins folder but still get the same message when I try to login to my dashboard.
The theme that I am using is New Store by ThemeFarmer which was chosen from a list of themes on the WordPress site and has worked well until now.
Is there a way that I can get into my dashboard without going through the sign in page? Due to COVID-19 I have not been able to work for almost 12 months, now that I can go back to work my site has developed a problem and I cannot deal with orders or update it.
If it helps I cannot access anything from the app either.
Thank you

Hi @senff
Problem solved (hopefully)
I have payments through Stripe enabled on my site and the extra button was something that they had sneaked in when I enabled the Quick Buy for WooCommerce plugin.
It can only be seen in certain browsers which explains why you couldn’t see it and in my view makes it useless.
I have hopefully now disabled it, if it comes back I will let you know but hopefully that is the end of the annoying purple button.
Thank you for your assistance.
Best wishes,
Kevin

Hi Senff,
This is weird as I am still seeing it.
I have refreshed my browser, deleted browsing history and still get it.
Hopefully this link will show it as it is on every product.
I don’t know how to put a screen shot here so that you can see what I can see.
https://kevinackford.uk/product/celtic-dreams-2/
Thanks