kent-upw

@magazine3

Hello!

Has there been any progress regarding this matter?

Thank you and regards!

@ozyeger

Hi,

The matter has been resolved by creating a new layout from scratch.

The cause remains unknown.
We hope that it does not occur on other pages.

Thank you for your support.

@magazine3

Hi, Thank you for your reply!

I have copied the content to PASTEBIN.

Please take a look.

https://pastebin.com/yWRxz9Tu
Password:RrRe3DNZ6B

@magazine3

Hi, I apologize. Please check the following URL: https://support.dev.upward.jp/documentation/site-guide/

Since this website is constructed in Japanese, you can also check other pages on it. Feel free to browse through the site without any issues.

@ozyeger

Hello!

Has there been any progress regarding this matter? If additional information is needed, please feel free to let me know!

Thank you and regards!

@magazine3

Hello, thank you for your response!

The theme I am using is called “Manual – Documentation, Knowledge Base & Education WordPress Theme.” You can find it at the following link: https://themeforest.net/item/manual-multipurpose-online-documentation-creative-wordpress-theme/12997044

Thank you and regards!

@magazine3

Hello, thank you for your response.

To make the website function, we have disabled all the plugins except for the essential ones required to run the theme.

However, there has been no change in the situation, and the links to the table of contents appear as follows:

https://support.dev.upward.jp/documentation/setup-salesforce-platform/install/install-package/install-package-upward-map/#%E6%89%8B%E9%A0%862UPWARD_StandardUPWARD_ES%E3%83%91%E3%83%83%E3%82%B1%E3%83%BC%E3%82%B8%E3%81%AE%E3%82%A4%E3%83%B3%E3%82%B9%E3%83%88%E3%83%BC%E3%83%AB

We would greatly appreciate your continued support.

@magazine3

Hi, Thank you for your reply!

Based on the screenshot you provided, I have set the same configuration. Here is the link: https://tinyurl.com/2z8acoqg

However, the anchor URL is still in Japanese. Please review and confirm: https://support.dev.upward.jp/documentation/setup-salesforce-platform/install/install-package/install-package-upward-map/

Thank you for your attention.

@ozyeger

Hi, Thank you for your reply.

I have investigated the following points:

1. Disabled the experiment.
   Result: The experiment is not being used.
2. Applied updates for all plugins and themes.
   Result: No change observed.
3. Executed [Regenerate Files & Data].
   Result: No change observed.
4. Cleared WordPress cache.
   Result: No cache plugin installed.
5. Disabled plugins.
   Result: Disabled all non-essential plugins for the website’s operation, but no change observed.

Thank you and regards!

@ozyeger

Hi, Thank you for your reply!

Here is the URL for the page where the issue is occurring: https://support.dev.upward.jp/inquiry/

@magazine3

Thank you for your reply!

I apologize for the inconvenience, but I had changed the URL.

Please check the following URL: https://support.dev.upward.jp/documentation/setup-salesforce-platform/install/install-package/install-package-upward-map/

@magazine3

Hello!

Has there been any progress regarding this matter? If additional information is needed, please feel free to let me know!

Thank you and regards!

@magazine3

Understood!

I am attaching the English screenshot.
https://tinyurl.com/2ljc82c8

Thank you!

@magazine3
Hello! Thank you for your response!

I am sharing the screenshot of the TOC plugin’s settings page. https://tinyurl.com/2dv6zgty

Thank you for your continued support!

@magazine3

Hi, Thank you for your reply.

The current plugin version is 2.0.48.
This issue has been occurring since the initial installation of Easy Table of Contents.

Thank you in advance for your continued assistance!