kentowen

I was having the same problem after I updated to wordpress 4.7.2. Worst part is, I didn’t know it was a problem until a couple of weeks after the error began.

First, the solution I found:
Edit your form. Manage form. Form settings > Edit “email notifications” > “From” Name Type: MUST BE “Form Field”. When I had it selected as “custom name”, i’d submit the form and “an unknown error occurred”. That is what worked for me, hope it works for everyone here.

Now, the details… I noticed that my once active form wasn’t so active for about a couple of weeks. I did a test submission and got the “unknown error occurred” error. But it didn’t happen for all of my forms, just 1 (The most important one). When I went to edit the form, I saw that, even though it didn’t email me the customer’s inputted info, it did save what they typed in the plugin. I began to recreate the form from scratch. Everything seemed to work fine until I edited the form settings. One by one, I’d add to the form and do another test submission. It wasn’t until I ran into the “from name type” option in the form’s settings that I could recreate the problem.

As a side note, there will also be no error if you remove all email addresses that the form emails to… but why have a form if you don’t get notified? Hope this helps.

Thanks Alienne! I downgraded with the link you provided and everything is fine now. As a side note to anyone else downgrading… After I upgraded my forms disappeared. It asked me to convert the plug in (or ignore), which I accepted. After downgrading, because I did the conversion, inside my posts the [contactform=19] thing was changed to something like [css523=23] and I’d have to change it all back to its original code.

I’ve got a similar problem. After I upgraded to WordPress 4.1, the pop ups on my site are grey and not clickable. Actually, it makes the entire browser grey (except for the menu bar at the top of the page). I’ve got Google Custom Search, and after typing something in, it pops up with everything slightly grey and unclickable. The only way to close it that I know of is to refresh the page.

Another strange thing that I’ve noticed though is that ANYTIME while in wp-admin dashboard, if there is a pop up, the same thing happens. What could be the problem?

My site is https://www.heritageins.net