kelvinsor7

Hi flytrap21,

In response to your question

1. This wordpress version 4.9.5 is compatible with our plugin
2. Based on the numbers given above, we checked based on log entries and our number lookup system that the customer numbers provided are not valid (0116842190, 0730281015).

As for the Admin SMS Message last number in the list (27832611200), we are now checking with our carrier to find out the reason why it was rejected and will get back to you as soon as possible.

Hi ,there

Thank you for bringing this to our attention.

In order to help you further, we will need more information on this.

1) May you share with us the wordpress version that you are currently using?

2) Could you share with us some numbers that are not receiving SMS so that we can get a better grip on this?

3) May we know if you have turned on debugging for your wordpress? If yes, there will be a file called debug.log in your wordpress folder.
The debug log can be found in \wp-content \debug.log (please share us the file in bold). This will greatly help our investigation.

4) Lastly, can you share with us the MoceanSMS.log file located at \wp-content\uploads\moceansms-woocommerce-logs.

Looking forward to hear from you soon.