keithmorr

My Works will not initiate a sink unless there is an update to the order. And any future update to the order will cause the same problem

Yes but in that scenario the payment method is not correct. Authorize.net is mapped in the myworks but in their system it’s mapped as credit card and it does not recognize the word authorize.net

There are no PHP errors associated with the charge – but I did notice something else. I checked the order information at every stage of the process and this is what I found:

The payment transaction number (TXN) is properly listed with the payment initially, but the payment method at that time is also listed as authorize.net and not cheque. This is when the charge has been made, but the order has not been updated by hitting the update button. This payment will not sync because the payment method does not match as earlier discussed.

Once the order update button is pushed, the payment information changes to the proper payment method (cheque) but the TXN (transaction number) is cleared. So the payment will not sync because of the missing TXN.

It looksl like leaving the payment method unchanged is somehow clearing the TXN. If that is fixed then it should work properly.

Yes there is a note:

Payment processed with card number ending in 3129. Amount: $55.16

added on January 29, 2018 at 4:05 PM Delete note

Yes that is the setting I have. I can send a screenshot of the settings page – The txn is not being stored. The good news is that the payment will sync with a dummy txn number so this is very close.

I deleted the original MP plugin and installed the dev copy. The charge was created but the transaction ID was not stored with the payment so it did not transfer the payment from WC to QB. This was fixed in the most recent release, so was it missed in the dev copy?If I manually enter a Transaction number then everything transfers. So I think all that needs to happen is that the transaction ID needs to be logged with the payment.

Keith

When I activate the new plugin and log into the site as a user (customer) it throws an error on the account page. I can still access the store to do put items in the cart, but I cannot checkout – all of the payment options are missing and the error is in its place. Sorry, but I cannot test it with the error.

Error is below:

Fatal error: Uncaught Error: Call to undefined function Woo_MP\get_current_screen() in /home/wesm4344/public_html/wp-content/plugins/woo-mp/includes/class-myworks-wc-qbo-sync-integration.php:23 Stack trace: #0 /home/wesm4344/public_html/wp-includes/class-wp-hook.php(286): Woo_MP\MyWorks_WC_QBO_Sync_Integration->maybe_add_woo_mp_active_payment_gateway(Array) #1 /home/wesm4344/public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters(Array, Array) #2 /home/wesm4344/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(163): apply_filters(‘woocommerce_ava…’, Array) #3 /home/wesm4344/public_html/wp-content/plugins/woocommerce/includes/wc-account-functions.php(119): WC_Payment_Gateways->get_available_payment_gateways() #4 /home/wesm4344/public_html/wp-content/plugins/woocommerce/templates/myaccount/navigation.php(28): wc_get_account_menu_items() #5 /home/wesm4344/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(209): include(‘/home/wesm4344/…’) #6 /home/wesm4344/pu in /home/wesm4344/public_html/wp-content/plugins/woo-mp/includes/class-myworks-wc-qbo-sync-integration.php on line 23

That worked so that the transaction number is now there, but the Payment Method on the order switched to “Other” and now the syncing software does not know what to do with it because it does not have any protocol for “Other” payments. Is it possible to have the payment processor just remain the same as it was set prior to the charge?

Not sure if this could be a problem, but the order payment method is “cheque” this is because the original order was placed as a PO and then paid for with a Credit Card and charged using Manual Payment Plugin. This is how most of these transactions will take place.

This is a new payment after the update (just tested today) The transaction ID is not being stored with the order. It is blank for an order that I used the plugin to pay for. Could it be something in my setup?

@bfl !!!!!!!!!!! I was wrong – Your system is working to create the WC payment. The problem is that the other software is still looking for a Transaction ID associated with the payment before it transfers the data. Is it possible for you to put a TXN in with the payment? Even if it is a dummy number it will get everything working!

I hope you can do this it would be great!

Thanks!

Keith

Hey @bfl Thanks so much for working on this. Unfortunately it is still not working on our system. The Myworks system does not recognize the payment. Since it does not recognize it, it cannot sync it to QBO. Not sure if you can help any more but if you can let me know.

Thanks! let me know if you need any info from me or site access to see the issues.

Keith