Keely Dunn

Um, nope? If I use the arrows up or down to try to move a block of content into the BP block, it simply skips it. There is no drag and drop functionality in Gutenberg I’ve found at all.

So what’s the solution?

I’ve got logging turned on. I’ve looked at the log from that date but near as I can tell, the failed transaction doesn’t show up whatsoever, only my later successful attempt (when looking at timestamps and the unique data that I added to the user profile). The customer has a screenshot of the failure message so they definitely did try.

Thanks for that, very helpful and probably something I should have found on my own. I was able to successfully process a Swedish transaction, so I’ve gone back to the customer and asked for them to try again. I’ll report back as soon as I have feedback from them.

This Swedish customer attempted a purchase earlier today. However, I had a Belgian customer have the same problem a month ago. We ended up working around it, I tried to figure it out at the time, and failed. There’s a history of others posting to forums with the same problem.

I’m using your plugin. If you have suggestions on how I can test it on my install I’m happy to try it, but without having a Swedish or Belgian credit card I don’t know how to debug.

I’m using Stripe. It’s hard to be sure what error messages they’re receiving as I’m getting the information from customers who sometimes don’t describe things well in English. According to today’s customer, the screenshot of the error says “Payment not completed | There was an error processing your order. Please try again.”, and “it complained that I didn’t fill in the state.”

I received the identical warning message today after updating to the most recent version of WooCommerce (3.8.1). Had to deactivate the plugin to regain access. Any help?