Kenin

Hi there,

As this is in regards to a premium WooCommerce Extension, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there so we will be closing this support request on the forum.

Hi there,

The message Install the WooThemes Updater plugin to get updates for your WooThemes plugins.” is severely out of date as the WooThemes Updater has been retired for several years in place of the process outlined here: https://docs.woocommerce.com/document/managing-woocommerce-com-subscriptions/

What version of WooCommerce is installed on the site? Was there a previous older version installed? Also, are there older or outdated WooCommerce extensions on your site?

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi there,

Can you please provide your System Status Report for your site?

You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Also, is there a specific Settings tab that is presenting this error or is it present on all settings tabs?

Hi there,

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Additionally, can you please advise which log you are reviewing when seeing these errors?

Hi there,

Can you please advise what you have set as the default customer location under the General Settings tab as shown here:

Link to image: https://d.pr/i/ZTLqOv

Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi there

I attempted to visit the site to review the checkout page, and saw that the payment form isn’t loading. What Payment Gateway do you have set up on the site? Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi there,

Can you please provide a screenshot of your tax settings page as well as your System Status Report?

Hi there,

Thanks for providing the status report. I’d recommend a conflict test as outlined here:

* https://docs.woocommerce.com/document/how-to-test-for-conflicts/

There are a couple plugins that may be the cause here, so you can try disabling those first as well to test before the full conflict steps:

Direct Checkout for WooCommerce: by QuadLayers – 2.3.9
Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01

Hi there,

Sounds good! I’m going to mark this as resolved – if you have any further questions, you can start a new thread and reference this one as needed.

Hi there,

Thanks for the update! We’re sorry to hear the issue appears to be caused by the Facebook plugin. Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi there,

Custom categories would definitely work for this as well.

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi there,

We’d recommend running the update under conflict conditions as outlined here:

* https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.