katyri

asked in the wrong forum, my apologies. please delete if possible

Hi again,

Today I had another unhappy customers over the credit card function, see her comments below

‘I cannot believe this – I was told the credit no was not valid – also that the page also was not working. Hence my email a few seconds agob’day

The order however was placed normally and I didn’t even have a ‘failed order’ email.

Thinking about this, I had something similar happen late last year, when the customer was told the same but was paying with Afterpay. She then placed two orders by accident believing that the first one wasn’t successful. Then as well I didn’t get a notification for a failed order.

In both instances the ordered stock was low/out of stock. Unsure if this might be part of the problem?

Thanks, Katy

Hi Mike, sorry for not responding earlier, I have been unwell… So far I only had one more customer pay with card and that went through ok. The failed transactions before where from different people mostly in Western Australia. I can’t recall seeing what cards they used, think it only stated credit card. However, I know now where to go to see if this can be resolved, so I will check in here if it happens again and I will for sure have more info then. Thank you so much for your help!

Hi there,

Thank you so much for your response! Unticking the box solved the mystery! I was told by customer support to tick it!

Got another question, when connecting a variable product with product images being loaded for each type to my Facebook shop, it doesn’t show the overall product image but shows once of the variety images. All variable products are linked to the FB shop with one of the variation being selected. Can this be changed at all to have nothing preselected as on the website?

Thank you so much!