Katerina from ROI Hunter Easy

Hello @fox-didl,

Great to hear that it’s working for you and thank you for your feedback! If there’s anything else we can help you with, just let us know.

Have a great day!
Katerina

Hello,

Great to hear that it’s working for you with the new release.

Unfortunately, it’s currently not possible to choose which products are uploaded to your Product Catalog. By default, we upload all products while the out of stock products are not shown in the ads and you can also deactivate other products you don’t want to show. If deactivating products doesn’t work for you, you’ll probably need to remove them from your store to start running the ads. I’m sorry for the inconvenience.

We value your feedback and we’ll definitely consider adding the option to edit products. Our plugin is new and there’s still a lot of work to be done, however, I agree that this might be useful for more users.

Kind regards,
Katerina

Hello @carworldnow,

It’s Katerina from the ROI Hunter Easy customer support team. I’m really sorry you’re having troubles with our plugin. We’ll do our best to solve the problem, however, we’ll need some help from you. Could you please follow the steps below and let us know with the results? You can send them to our email [email protected].

1. Please go to your WooCommerce -> Status -> Get System report and send us the result. You can find more information here.

2. Debugging log would be very helpful to us. Could you please turn on the debugging, try to perform the action, send us the debug.log and turn it off again? Here you can find a manual.

3. Many of the issues are caused by using more conflicting plugins or templates. If we know which plugin is causing the issue, finding the solution is much easier.

If it’s possible, could you please turn off all plugins except for WooCommerce and ROI Hunter Easy, set a default template and try to turn on the template and plugins one by one? Then you will be able to see which plugin is causing the conflict.

Health Check is a useful plugin that can help you with this. You can find a manual here.

Please let us know with the results, thank you very much for your help.

Regards,
Katerina

Hello,

It’s Katerina again. Thank you for the email. I’m just checking your Product feed and I can see that there are various products marked as out of stocks which means that their serving is stopped automatically. There’s no need to be worried about it.

I’ll also get in touch with you regarding the problem with login. If you have any other questions or concerns, don’t hesitate to contact us.

Best wishes,
Katerina

Hello,

It’s Katerina from ROI Hunter Easy. Thank you for your reply. You are right that the out of stock products are active in the Product Catalog as we don’t deactivate them automatically. They are, however, marked as out of stock and should not be shown in any ads. Also, as our ads are dynamic retargeting, previous visitors to your website can be only shown the products they were browsing before.

Could you please provide your store URL so that we can check everything is set up well?

Have a wonderful rest of the day!
Katerina

Hello,

It’s Katerina from ROI Hunter Easy. I’m just checking your account and I can see that the plugin is already working. I’m sorry about the earlier performance issues.

I can, however, see that your website is password protected. Unfortunately, it means that we’re not able to create the ads for you. If it’s just a temporary issue and you’re planning to remove the password, please let us know, we’ll be happy to help you with the setup.

Have a great day!
Katerina