Kateryna K. a11n

Hi there!

Generally, yes, it is possible to edit WooCommerce orders once they have been placed. You can see the full list of actions you can perform on a placed order on this page: https://woocommerce.com/document/managing-orders/#viewing-and-editing-a-single-order

Did you have a chance to try these steps before? Thanks!

Hi there!

Thanks for getting in touch. From what I understand, when you are trying to ship a product to a few specific countries, there is no cost displayed for those, is that right? Do you also see the message saying that no shipping options are available for these countries or it does let you select the country but the price stays at 0?

Additionally, would you be able to add for us a screenshot of your settings under WooCommerce > Shipping > Shipping Zones? Thank you!

Hi there!

Thanks for reaching out and specifying what you have tried already, this helps a lot. One thing that comes to mind and might be happening is that there might be another plugin on the site that could possibly interfere with the work of WooCommerce.

In that case, we can run the conflict test. I’d recommend cloning your site to a staging environment and performing the tests described below without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

On that site, deactivate all plugins on your site except WooCommerce and switch to a default theme like Storefront or Twenty Twenty. Then, use the Recount Terms and Regenerate product lookup tables tools to regenerate everything (That last one does take some time to regenerate everything. You can check the status of the process from your Scheduled Actions tab. You can access it through WooCommerce > Status > Scheduled Actions > Pending and search for wc_update_product_lookup_tables).

If that sets the right counts, you can enable your theme and plugins one at a time, checking to make sure the counts stay correct as you go. If everything goes back to 0 again, then that plugin is causing the issue.

Would you be able to try these steps and let us know the outcome? Thanks!

Hi there!

Thanks so much for sharing the solution and I am glad you were able to find what worked for your site. I will mark this thread as closed on our end but if you run into any other questions, don’t hesitate to start a new conversation.

Hi Marc,

Thanks for reaching out. To confirm, are you using the built-in option provided by WooCommerce for coupons (from Marketing > Coupons tab) or are you using an additional plugin for it?

Additionally, could you please include the status report for your site so we can see some more details that would be very helpful. You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support.

Thanks!

Hi Joerg,

Thanks for getting in touch. To confirm, does the issue happen under the Analytics > Overview tab? Or does it happen elsewhere?

Additionally, could you please include the status report for your site so we can see some more details that would be very helpful? You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support.

Thank you!

Hi there!

Thanks for reaching out. To confirm, are you using WooCommerce Distance Rate Shipping extension developed by WooCommerce.com? Or is the extension built by another company?

If you are not sure, could you please include the status report for your site so we can see some more details that would be very helpful? You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support.

This will help us point you in the right direction. Thanks!

Hi there!

Thanks for reaching out. I just attempted to place order on your site on my end and was able to do so without any errors. You can see the image here: https://d.pr/i/RjsiSg

Does the issue still happen on your end or did you manage to resolve it? If the issue still persists, could you please include the status report for your site so we can see some more details that would be very helpful. You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support.

Thanks!

Hi there!

Thanks for reaching out. Could you please include the status report for your site so we can see some more details that would be very helpful? You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support.

This will help us see more details about your site and guide you in the right direction. Thanks!

Hi there,

Thanks for reaching out. From what I understand, the issue you are running into is that one of your recipients does not get new order email notifications at the moment, is that right?

To start with, I would recommend installing WP Mail logging plugin and placing the test order. Once done, you should be able to see in the mail log if any errors occurred when the email was sent. Would you be able to try these steps and let us know what you see on your end?

Additionally, could you please include the status report for your site so we can see some more details that would be very helpful. You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support.

Hi there!

Thanks for reaching back. We do not have the ETA at the moment for how fast the issue will be fixed. The best recommendation that I have is to keep an eye on that thread for any updates related to it.

Thanks for your patience and if there is anything we can help me with, don’t hesitate to reach back.

Hi there!

Thanks for reaching out. If I am seeing correctly, it looks like you are using Twenty Twenty-Two theme with the “Products by Tag” block, is that right?

At the moment, the “Products by Tag” block does not support pagination. We do have the feature request added for it and you can find some details here as well as add your vote/comment for the feature.

As an alternative, you can try using Products block that does support pagination.

Hope this helps! If I misunderstood the issue or missed anything, let me know.

Hi there!

Thanks for reaching out! Could you please include the status report for your site so we can see some more details that would be very helpful. You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support.

This will help us to see what theme you are using and guide you on the next steps. Thanks!

Hi @mmara – thanks for reaching out. Could you please include the status report for your site so we can see some more details that would be very helpful. You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support.

Hi @travelavenger , to confirm, are you trying to update the email under WooCommerce > Settings > Emails in the field “From” address? Or are you updating it elsewhere? Could you please clarify to us a bit more of what you mean by updating an email on your account?