katherineprintful

Hey, @marouanesalmi! Just letting you know that our devs have fixed the issue. You’ll have to push the product again, and the size guide should be there!

Hey, @ensalock! Just letting you know that this has been looked into and resolved by our devs. ?? Thanks for bringing this up!

Hi! I’d suggest reaching out to our support team about this, so they can check how everything looks on our end. The email is [email protected], but you can also use the live chat option on our website. I won’t’ be able to comment much without knowing the store’s details.
Marking this as resolved for now.

Hi, @trevor47! Error 500 indicates that there’s an internal server error that is caused by something blocking the connection on your side. We can’t see what that is, unfortunately, as it’s not something on Printful’s end. It might be caused by a conflicting plugin, theme, firewall settings, server settings, etc.
We won’t be able to advise here, I’m afraid.

Alright, thanks for the update! Our devs are looking into this. I’ll post an update here as soon as I have one. If you have some questions in the meantime, I’d suggest reaching out to our support team — [email protected].

Hey, Katherine from Printful here. We’ve noticed that other customers have reported something similar recently as well. A solution would be trying to push the products to your store once again. When you’re doing that, please make sure to checkmark the “Add size guide” button.
If it doesn’t help, please let me know!

Hey, Katherine from Printful here. Sorry to hear about the issues you’re experiencing.
In general, to edit a product in Woocommerce, you have to do it for each individual variant by clicking on Product data -> Variations -> Click on the variant.
Changing product attributes can cause some issues and cause the product to become unsynced.
If this doesn’t solve it, please send a message to [email protected], so we can check the store as well.

Hey, I looked into this further and I didn’t notice any error messages on your store at the moment (from Printful’s end). Does the issue still persist? The connection from our end seems stable.

Hey! Katherine from Printful here. I’d suggest reaching out to our support team, so they can check the error code and look into this further — [email protected]. Also, please make sure that the store URL is exactly the same in WordPress general settings (Settings -> General) and the website itself. In many cases, it can be missing “s” in https or can be a subdomain.

Hi! Katherine from Printful here. Sorry to hear that you’re experiencing some issues with your store. This error is connected to something on your server’s side. Something is creating connection issues — it can either be an unsupported plugin, issues with the server itself, or a variety of other problems. We can’t guess what exactly that is, though.
Please reach out to your hosting provider to see if they can assist you further. As the issue is not on our side, we won’t be able to assist further, I’m afraid.
Marking this as resolved.

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Hey, Katherine from Printful here. The 403 Error is usually given when your storefront’s web host has some additional security measures applied to the server.
This can also be caused by a security plugin you are using on your website, so please disable the plugin and try again. It should help!
Since the issue is coming from your hosting’s side, we would kindly advise reaching out to them for some advice if neither of these steps work.

I see, I understand your point. However, it would still be best to send more details over to our support team so we can check your store. If others have experienced similar issues, they’re more than welcome to chip in here, of course.

Hey, Katherine from Printful here. The most common reason behind this could be an issue on the server’s side. It would be advised to should reach out to your hosting provider for further information on resolving this.
I can’t comment on this much without knowing the store’s details or other data, unfortunately.

Hey, thanks for your patience! I’ve heard back from the devs, and right now everything seems to be functioning properly. We would probably need to get some sort of order ID to follow through logs and see what exactly is happening. Therefore, please send a message to [email protected] and send them more info, so we can assist you better.

Hey! Katherine from Printful here. We support the latest version of WordPress, no worries. We will update the info about compatible WordPress versions sometime soon.