katherineprintful

Hi, Eric!
Sorry to hear about the issue. I looked into that and it seems like our devs are already looking into this.
If there are any updates, the team will contact you via email! If you have some questions or concerns in the meantime, please don’t hesitate to reach back out to us.

Sorry to hear about the situation.
If our support team wasn’t able to find the error, it’s most likely coming from WooCommerce. Perhaps it’s worth reaching out to the hosting provider as well.
If you have some additional questions, please don’t hesitate to reach back out to the last email sent from us. I hope everything will get resolved soon!

Hi! Sorry to hear about the issues that you’re running into.
Please reach out to our support team, so they could have a look into this and provide some advice.
Please don’t forget to mention to them which product variants are the ones that can’t be added to the cart.
The email is [email protected], or you can use the live chat on our website if you prefer.

Hi! You can adjust the email that your customers are going to receive by heading over to your settings on Woocommerce. The emails that are being sent from Woocommerce depend on the WooCommerce email notification settings. Some additional info about this can be found here — https://docs.woocommerce.com/document/configuring-woocommerce-settings/.
If it’s possible, it can be achieved from there.

Hi, Furman! It sounds like an error that indicates that the API keys (consumer key/secret) do not match on both backends — WooCommerce and Printful. This can sometimes happen after a WordPress update or maintenance in your store.
The easiest way to resolve this would be to create a new API key with Read/Write permissions. To do that, head over to to WooCommerce > Settings > Advanced > REST API > Add Key > Permissions > Read/Write > Generate API key (don’t leave the description blank). Then copy both API Key and Secret to Printful > Settings > Stores > your Woocommerce store. Then go to Printful > Stores > your store > Refresh data.
The error should be resolved! If this doesn’t help, please send a message to [email protected], so we can assist you further.

Hi! As much as we’d like to help, we can’t see what exactly is blocking the connection and access from our side. What we know is that this error usually means that something on your server’s side is creating connection issues. It might be an unsupported plugin, server issues, or a variety of other problems. But it truly can’t be seen from our side.
I’d advise reaching out to your hosting provider again to see if they can assist you further.

Hi! Sorry to hear that the issue still persists. What we know is that this error means the following: the server is timing out when we try to add a product. It is possible that the timeout limit (script timeout limit) is set too low. I see that you’ve already increased the limit, but if it didn’t help, the issue lies elsewhere.
Our CS support was right – it’s suggested to reach out to your web hosts regarding this.
It could mean that either your server is a bit too slow or that there are some errors happening on your side that we don’t know about. As much as we’d like to help, it’s something that should be investigated with your web host. We can’t see what’s causing the issue from our side, unfortunately.

Hi! I would advise reaching out to our support team directly about this.
They might have some tricks up their sleeves and some advice to provide here.
They can be reached by sending a message to [email protected], but if you prefer, live chat on our website is also an option.

Hi! Please send more info over to [email protected], so we can look into this. Thanks in advance!

Hey! Kat from Printful here.
The solution would be to set them as “Ignored” on your Printful profile. You can do so by clicking on Stores > your Woocommerce store > find the product from another provider, click on the three vertical dots next to it > click on Ignore.
That should do the trick! More info about this feature can be seen here – https://help.printful.com/hc/en-us/articles/360014067659-What-happens-if-I-ignore-a-product-.
If some additional questions arise, don’t hesitate to reach out to our support team via [email protected].

Hi, sorry to hear about the issues you’re experiencing.
This error usually indicates that the web host is lacking resources (is a bit too slow).
Please contact your web host and go through the error logs to investigate what could be slowing down the server. You could also ask for a faster hosting plan or another option would be switching hosting providers.
For more info, please send a message to [email protected].

Hey! I’m sorry to hear that the issue persists.
As much as I’d like to help, unfortunately, I won’t be able to provide any new info. I see that our CS team has already been contacted and they’ve been in touch with our devs as well.
The error is most often caused by misconfigurations on your server that modify the request URL before it reaches Woocommerce. If more questions arise, don’t hesitate to reach back out to the agent that you’re in contact with already, as they can check the store’s details too.

Hey, Erich! Sorry for the confusion — what I meant is your store’s URL in your Printful settings (Settings > Stores > the Website field). For example, if the URL indicated in these settings is https://exampleURL.com/shop instead of https://exampleURL.com, it might be the cause for these errors.
However, I’d suggest contacting our support team ([email protected]), so they can check out your account and advise.

Hi, Katherine from Printful here.
Regarding the first issue, you can check if the store URL in your Printful settings is correct. It usually should look like https://store-url.com; if there is /shop or something else added after it, you can try removing it and trying again.
Regarding the issue that occurs when you’re trying to replace mockups — please reach out to your hosting providers for troubleshooting. The most common cause for this can be the server. This error usually means that something on your server’s side is creating connection issues, and it can either be an unsupported plugin, server issues, or a variety of other problems. However, we aren’t able to see what the issue is from our end.

Hi! Please send a message to our support team about this, so they can have a look and inform our devs if necessary. If the connection is made and no errors are showing up on Printful’s end, it’s hard to guess what could be the issue here. The email is [email protected].